Kyla Flanders
Kissimmee,Florida
Summary
Results-driven leader with expertise in team management within fast-paced restaurant environments. Strong skills in customer service, cash handling, staff training, and food safety compliance. Focused on enhancing operational efficiency and fostering collaboration to achieve high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Server
IHOP
Hackettstown, NJ
03.2023 - 01.2026
- Led shifts and ensured smooth service during busy hours.
- Trained new staff on service standards and daily procedures to enhance team performance.
- Resolved guest concerns to support a positive dining experience.
- Assumed general manager responsibilities during absence.
- Provided guest service during short-staffed shifts, maintaining high service standards.
Delivery Driver
DoorDash
New Jersey
11.2020 - 02.2023
- Delivered food orders accurately and on time to residential and business customers.
- Informed customers of delays due to weather, traffic, or wait times, ensuring transparency and managing expectations.
- Planned and navigated efficient routes to ensure timely delivery of orders.
Restaurant Server
Alberto's Deli
Forked River, NJ
11.2018 - 11.2020
- Served up to 15 tables during peak hours, ensuring friendly guest service and timely order delivery.
- Explained menu items and accurately took food and beverage orders to enhance guest satisfaction.
- Followed food safety and sanitation practices, contributing to a safe and clean dining experience.
Team Member
Target
Manahawkin, NJ
03.2019 - 04.2020
- Assisted customers with product inquiries and store promotions, enhancing overall shopping experience.
- Stocked shelves and organized merchandise, ensuring appealing store presentation.
- Collaborated with team members to maintain efficient daily store operations.
Restaurant Server
Latino Flavor Grille
Manahawkin, NJ
10.2018 - 01.2019
- Processed payments with accuracy, ensuring guests received correct change and receipts.
- Clarified menu options and provided tailored recommendations to enhance guest satisfaction.
- Coordinated with kitchen staff to resolve special requests and maintain smooth service flow.
Restaurant Server/Busser
Gemelli Pizza & Bistro
Barnegat, NJ
08.2017 - 10.2018
- Entered orders into POS systems and processed guest checks, ensuring accuracy for seamless guest experience.
- Coordinated with hosts, bussers, and kitchen staff to ensure efficient and timely service delivery.
- Resolved guest concerns to enhance satisfaction while maintaining clean, organized server stations.
Education
High School Diploma -
Warren Hills Regional High School
Washington, NJ06-2018
Skills
- POS systems
- Order taking
- Payment processing
- Food safety
- Customer service
- Guest services
- Staff training
- Team leadership
- Decision-making
- Multitasking
- Communication skills
- Conflict resolution
Timeline
Assistant Manager/Server
IHOP
03.2023 - 01.2026
Delivery Driver
DoorDash
11.2020 - 02.2023
Team Member
Target
03.2019 - 04.2020
Restaurant Server
Alberto's Deli
11.2018 - 11.2020
Restaurant Server
Latino Flavor Grille
10.2018 - 01.2019
Restaurant Server/Busser
Gemelli Pizza & Bistro
08.2017 - 10.2018
High School Diploma -
Warren Hills Regional High School