Kyla Johnson
Medina,OH
Summary
Proven leader and customer service expert with experience at Thyme2 Fine Dining and Pub, Jonesy's Classic Cleaners, and Rainforest Car Wash, adept at fostering teamwork and enhancing performance. Skilled in coaching, multitasking, and maintaining cleanliness, excelling in high-pressure environments, ensuring operational excellence and customer satisfaction. Achievements include significant improvements in team efficiency and customer service quality.
Overview
3
3
years of professional experience
Work History
Dry Cleaner Customer Service Representative
Jonesy's Classic Cleaner's
01.2024 - Current
- Processed around 50+ customer transactions accurately, ensuring timely payments and accurate record keeping.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
Car Wash Team Lead
Rainforest Car Wash
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked four different stations to provide optimal coverage and meet production goals.
Restaurant Hostess
Thyme2 Fine Dining and Pub
11.2021 - 08.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took over 30 reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Human Promotion, Nutrition, And Exercise Science
The Ohio State University
Columbus, OH05-2028
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Customer Service
- Strong multitasking
- Cleanliness and hygiene
- Strong Organization
- Cleaning procedures
- Fabric Knowledge
Timeline
Dry Cleaner Customer Service Representative
Jonesy's Classic Cleaner's
01.2024 - Current
Car Wash Team Lead
Rainforest Car Wash
01.2024 - Current
Restaurant Hostess
Thyme2 Fine Dining and Pub
11.2021 - 08.2023
Bachelor of Science - Human Promotion, Nutrition, And Exercise Science
The Ohio State University
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