Kyla Lindsay
Peninsula,OH
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance. Offering positive attitude and genuine interest in helping others. Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge and committed to making significant impact through dedication and proactive approach.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
11.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Trainer
McDonald's
07.2022 - 03.2024
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Science - Biological Sciences- Pre-Professional
Ohio University
Athens, OH05-2027
High School Diploma -
Hudson High School
Hudson, OH05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Follow-up skills
- Appointment scheduling
Languages
English
Native or Bilingual
Korean
Professional Working
American Sign Language
Professional Working
Timeline
Customer Service Representative
Lowes Home Improvment
11.2024 - 04.2025
Crew Trainer
McDonald's
07.2022 - 03.2024
Bachelor of Science - Biological Sciences- Pre-Professional
Ohio University
High School Diploma -
Hudson High School
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