Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyla Macklin

Colorado Springs,CO

Summary

Shift Lead at Dart Wars with a track record in conflict resolution and team supervision. Expert in enforcing safety procedures and managing inventory, ensuring a well-organized environment. Recognized for enhancing customer satisfaction through strategic problem-solving and effective communication, contributing to a positive workplace culture.

Handles team needs with forward-thinking strategies and strong focus on daily requirements.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dart Wars
02.2023 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Team Member

Ritas Coney Ice And Frozen Custard
05.2024 - 07.2024
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Monitored and verified merchandise for proper prices and labels.

Education

No Degree - Clinical Psychology

The University of Colorado Springs
Colorado Springs, CO
01-2030

High School Diploma -

The Classical Academy
Colorado Springs
03-2025

Skills

  • Team supervision & assistance
  • Safety processes and procedures
  • Problem-solving & Strategic thinking
  • Strong verbal and written communication
  • Equipment troubleshooting
  • Employee attendance monitoring
  • Policy and procedure enforcement
  • Complaint & Conflict resolution
  • Inventory counts
  • Team-building activities
  • Rules enforcement
  • Creative problem solving

Timeline

Team Member

Ritas Coney Ice And Frozen Custard
05.2024 - 07.2024

Shift Leader

Dart Wars
02.2023 - Current

No Degree - Clinical Psychology

The University of Colorado Springs

High School Diploma -

The Classical Academy

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