Kyla Martin
Mount Sterling,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
04.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Amazon
04.2015 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Bath County High School
Owingsville, KY05.2013
Skills
- Multi-Line Telephone Operation
- Filing
- System Implementation
- Active Listening
- Microsoft Word
- Customer Data Confidentiality
- Microsoft Outlook
- Problem-Solving Ability
- Coordination
- Customer Relations
- Call Volume and Quality Metrics
- Investigate Claims
- Microsoft Excel
- Retail Sales Customer Service
- Team Development
- Customer Service
Timeline
Customer Service Representative
Conduent
04.2020 - 07.2022
Customer Service Representative
Amazon
04.2015 - 03.2020
Bachelor of Arts - Liberal Arts And General Studies
Southern New Hampshire University
High School Diploma -
Bath County High School
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