Kyla McKinney
Swansea,IL
Summary
My goal as a coordinator is to provide exceptional customer service for the customers and the business. I strive to review and complete each task thoroughly, assist co-workers with any needs, and coordinate services as needed. I diligently work to build a positive work environment, set goals, and communicate new ideas to help improve work processes.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
BJC Home Care Services/BJC Healthcare
2023.08 - Current
- Review patient home infusion referrals to coordinate infusion services for patient needs
- Verify insurance eligibility and benefits
- Address patient inquiries or concerns and resolve issues that may occur
- Communicate to authorization team when a medication requires prior auth
- Enter patient demographics into CPR+ for charting
- Collect copayments for pharmacy medications
Patient Access Lead
Memorial Hospital Belleville
2022.04 - 2023.08
- Support management with assisting registration departments
- Assist staff with insurance inquiries on how to correctly enter them into Epic
- Train new hires on the registration process
- Audit and analyze registrations of staff to aid in correction and accuracy of completion
- Manage planning for daily tasks to be completed or changes in the staffing schedule to assist departments when needed.
Patient Access II
Memorial Hospital Belleville/Shiloh
2016.02 - 2022.04
- Register and verify patient’s demographic and insurance information
- Prepare department schedules to assure all orders are accurate for the following business day
- Field incoming telephone calls related to medical records or other inquiries
- Train new employees on hospitals systems (Meditech and Epic) on the process of registration and managing the front desk in the outpatient departments.
Education
Masters in Business Administration -
Webster University
2021-10
Bachelors in Spanish - Foreign Language And Literature
Southern Illinois University of Edwardsville
05.2014
Skills
- Leadership
- Strong Attention to Detail
- Excellent Customer Service
- Problem Solving
- Strong Communication
- Data Entry
- Insurance Verification
- Multitasking
Timeline
Intake Coordinator
BJC Home Care Services/BJC Healthcare
2023.08 - Current
Patient Access Lead
Memorial Hospital Belleville
2022.04 - 2023.08
Patient Access II
Memorial Hospital Belleville/Shiloh
2016.02 - 2022.04
Masters in Business Administration -
Webster University
Bachelors in Spanish - Foreign Language And Literature
Southern Illinois University of Edwardsville
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