Kyla McKinney
Swansea,IL
Summary
My goal as a coordinator is to provide exceptional customer service for the customers and the business. I strive to review and complete each task thoroughly, assist co-workers with any needs, and coordinate services as needed. I diligently work to build a positive work environment, set goals, and communicate new ideas to help improve work processes.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
BJC Home Care Services/BJC Healthcare
08.2023 - Current
- Review patient home infusion referrals to coordinate infusion services for patient needs
- Verify insurance eligibility and benefits
- Address patient inquiries or concerns and resolve issues that may occur
- Communicate to authorization team when a medication requires prior auth
- Enter patient demographics into CPR+ for charting
- Collect copayments for pharmacy medications
Patient Access Lead
Memorial Hospital Belleville
04.2022 - 08.2023
- Support management with assisting registration departments
- Assist staff with insurance inquiries on how to correctly enter them into Epic
- Train new hires on the registration process
- Audit and analyze registrations of staff to aid in correction and accuracy of completion
- Manage planning for daily tasks to be completed or changes in the staffing schedule to assist departments when needed.
Patient Access II
Memorial Hospital Belleville/Shiloh
02.2016 - 04.2022
- Register and verify patient’s demographic and insurance information
- Prepare department schedules to assure all orders are accurate for the following business day
- Field incoming telephone calls related to medical records or other inquiries
- Train new employees on hospitals systems (Meditech and Epic) on the process of registration and managing the front desk in the outpatient departments.
Education
Masters in Business Administration -
Webster University
10-2021
Bachelors in Spanish - Foreign Language And Literature
Southern Illinois University of Edwardsville
05.2014
Skills
- Leadership
- Strong Attention to Detail
- Excellent Customer Service
- Problem Solving
- Strong Communication
- Data Entry
- Insurance Verification
- Multitasking
Timeline
Intake Coordinator
BJC Home Care Services/BJC Healthcare
08.2023 - Current
Patient Access Lead
Memorial Hospital Belleville
04.2022 - 08.2023
Patient Access II
Memorial Hospital Belleville/Shiloh
02.2016 - 04.2022
Masters in Business Administration -
Webster University
Bachelors in Spanish - Foreign Language And Literature
Southern Illinois University of Edwardsville
Similar Profiles
Jenna MeyerJenna Meyer
Registered Nurse at BJC Home CareRegistered Nurse at BJC Home Care
Daniel O'BrienDaniel O'Brien
Respiratory Therapist at BJC Home CareRespiratory Therapist at BJC Home Care
Brooke BarkerBrooke Barker
Physical Therapist Assistant at BJC Home CarePhysical Therapist Assistant at BJC Home Care