Kyla McMahon
Macaroni Joes- Panhandle Restaurant Group
AMARILLO,TX
8
years of professional experience
Experienced hospitality professional specializing in team training and development. Known for implementing efficient workflows that enhance guest satisfaction and improve operational efficiency. Ready to leverage expertise in customer service and collaboration to drive positive results.
Work History
Bartender
3 Years 6 Months- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Crafted signature cocktails while adhering to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of bar area, enhancing operational efficiency.
- Managed inventory levels, conducting regular stock checks and reordering supplies.
- Trained new staff on cocktail preparation techniques and bar procedures to uphold quality standards.
- Implemented efficient workflow processes that reduced wait times during peak hours, improving guest satisfaction.
- Collaborated with kitchen staff to create complementary food pairings for beverage offerings, enhancing overall dining experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server
4 Years 7 Months- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Trained new servers on menu offerings, service protocols, and best practices for guest interactions.
- Managed cash register operations, including processing payments and handling customer inquiries efficiently.
- Resolved guest complaints promptly, ensuring a positive dining experience and repeat business.
- Implemented upselling techniques to increase food and beverage sales through personalized recommendations.
- Maintained cleanliness of dining areas, adhering to health and safety standards consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma
- Amarillo College Thrive Scholarship Recipient
- Pursuing Real Oppurtunities- PRO program
- Extracurricular Activities: Athletic Training
Skills
Hospitality service expertise
Customer service
Team training and development
Engagement techniques
Multitasking ability
Conflict resolution
Team player attitude
Dependable work ethic
Timeline
Bartender
Macaroni Joes- Panhandle Restaurant Group
02.2023 - CurrentRead More
Server
The Drunken Oyster- Forking Good Hospitality
07.2018 - 02.2023Read More
Tascosa High School
High School Diploma
Read More