Kyla Miranda
Las Vegas,NV
Summary
Dynamic Front Desk Associate with proven expertise at Camco, excelling in guest relations and conflict management. Recognized for enhancing guest satisfaction through effective problem-solving and efficient multi-line phone management. Skilled in administrative tasks and documentation, consistently ensuring a welcoming environment and seamless check-in/check-out processes.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Camco
06.2025 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Managed multi-line phone systems, directing calls and addressing inquiries efficiently.
- Maintained organized front desk area, ensuring cleanliness and professional appearance.
- Processed payments and handled cash transactions accurately and securely.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
High School Diploma -
Silverado HighSchool
Las Vegas05.2025
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- File management
- Conflict management
- Administrative skills
- Multi-line phone systems
- Information protection
- Surveillance
- Report generation
- Front desk management
- Training and mentoring
- Documentation
- Room assignments
- Guest registration
- Guest reception
Timeline
Front Desk Associate
Camco
06.2025 - Current
High School Diploma -
Silverado HighSchool