Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kyla Schmidt

Kyla Schmidt

Fountain Valley,CA

Summary

Highly motivated and results-driven professional with a strong background in customer service, team leadership, and project management. Proven track record of successfully driving business growth, delivering exceptional customer experiences, and effectively managing complex logistics projects. Skilled at identifying opportunities, utilizing data to make informed decisions, and cultivating strong client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Maitre D / Hostess

Mastro's Ocean Club
03.2022 - Current
  • Managed the operations of a high-end restaurant serving 500+ guests in a 5-hour window, overseeing guest seating, reservations, and ensuring a smooth customer experience
  • Collaborated cross-functionally with the front-of-house and kitchen teams to ensure timely service and customer satisfaction, addressing challenges proactively and improving operational workflows
  • Developed and maintained client relationships through high-end service standards and attention to detail, improving customer loyalty and maximizing sales opportunities
  • Utilized OpenTable and other systems to optimize seating arrangements, ensuring the best use of available space and maximizing revenue

Seasonal Party Entertainer (Santa's Helper)

Santa Geoff
10.2021 - 12.2023
  • Delivered exceptional guest experiences by maintaining a positive and engaging attitude during holiday events of 100+ guests
  • Supported event coordination and performed various duties as needed, ensuring smooth operations and maximum guest satisfaction

Social Media Developer

Self-Established
03.2020 - 04.2023
  • Built and grew social media platforms to over 600K followers, creating engaging content and marketing strategies that resonate with diverse audiences
  • Developed partnerships with brands, driving increased product sales and engagement through targeted campaigns
  • Analyzed audience insights and data to refine content strategies, resulting in increased follower growth and engagement

Host / Waitress / Restaurant Manager

Lucci's
05.2020 - 01.2022
  • Led a team of 15+ employees, managing a high-volume, fast-paced environment while delivering exceptional service to guests
  • Implemented strategies for managing large parties, improving customer satisfaction, and maintaining a reputation for top-tier service
  • Trained new team members to effectively manage their time and responsibilities, ensuring consistent service quality
  • Managed a diverse portfolio of customer needs, addressing issues in a timely and professional manner to enhance loyalty and repeat business

Education

Bachelor of Science - Business Management & Supply Chain Management

California State University, Long Beach
Long Beach, CA
06.2025

High School Diploma -

Edison High School
Huntington Beach, CA
06.2022

Skills

  • Account Management and Client Relationship Building
  • Cross-functional team collaboration
  • Sales and Business Development
  • Microsoft Excel proficiency
  • Project Management and Operational Efficiency
  • Customer Engagement and Retention Strategies
  • Data Analysis and Performance Metrics
  • Strategic Planning and Pipeline Management
  • Process Improvement and Logistics Solutions
  • Communication and Presentation Skills

Certification

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Certified in CPR & First Aid
  • Food Handler's License

Timeline

Maitre D / Hostess

Mastro's Ocean Club
03.2022 - Current

Seasonal Party Entertainer (Santa's Helper)

Santa Geoff
10.2021 - 12.2023

Host / Waitress / Restaurant Manager

Lucci's
05.2020 - 01.2022

Social Media Developer

Self-Established
03.2020 - 04.2023

Bachelor of Science - Business Management & Supply Chain Management

California State University, Long Beach

High School Diploma -

Edison High School

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Kyla Schmidt