Kyla Smith
Jackson,MS
Summary
Dynamic leader with proven expertise in team leadership and operational efficiency, honed at companies like Amazon. Excelled in enhancing team performance and customer satisfaction through effective training and collaboration. Skilled in order picking and fostering a motivated team environment. Achieved significant productivity goals, underscoring a commitment to excellence and continuous learning.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
Canton, Ms
10.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Followed procedures at all times for personal and team safety.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Team Leader
Walmart
Jackson, Ms
08.2020 - 10.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Shift Leader
Wendys Restaurant
Jackson, Ms
06.2017 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate Degree In Nursing - Nursing
Hinds Community College
Raymond, MS05.2025
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Product Packaging
- Order picking skills
- Punctual and Reliable
- Quick Learner
- Motivated Team Player
Timeline
Fulfillment Associate
Amazon
10.2023 - Current
Team Leader
Walmart
08.2020 - 10.2023
Shift Leader
Wendys Restaurant
06.2017 - 08.2020
Associate Degree In Nursing - Nursing
Hinds Community College