Kyla Underwood
Summary
Driven Loan Officer Assistant at Flat Branch Home Loans, adept in loan processing and file management. Excelled in enhancing customer satisfaction and streamlining document tracking, significantly boosting efficiency. Proven leadership at Red Lobster Restaurant, showcasing exceptional motivational skills and a commitment to high-quality service delivery.
Overview
10
10
years of professional experience
Work History
Loan Officer Assistant
Flat Branch Home Loans
08.2023 - Current
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Manager
Red Lobster Restaurant
02.2015 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Joplin High School
Joplin, MO05-2015
Skills
- File management
- Loan processing
- Credit
- Documentation review
Timeline
Loan Officer Assistant
Flat Branch Home Loans
08.2023 - Current
Manager
Red Lobster Restaurant
02.2015 - 08.2023
GED -
Joplin High School
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