Kyla Willis
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
World Class Investors
Stockton, California
01.2024 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Guided clients through onboarding, account access, and profile changes.
- Reviewed account details for accuracy and compliance requirements.
Client Service Representative
The Children's Home of Stockton
Stockton, CA
02.2022 - 01.2024
- Established consistent routines to support youth in shelter, and behavioral limits through relationship-based interventions
- Managed client intake, records, and confidential documentation for residential care services.
- Processed service requests and updated case information in agency systems.
- Warmly greeted clients by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Residential Counselor/Client Service Advocate
G.L.O.M.
Stockton, CA
06.2019 - 12.2021
- Facilitated group discussions to promote social skills and conflict resolution.
- De-escalated crises using calm communication and approved intervention methods.
- Established a supportive environment that encouraged self-expression, respect, and empathy among residents. that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
Education
High School Diploma -
Skills
- Conflict resolution
- Relationship building
- Customer relationship management
- Client intake
- Adaptive team player
- Data entry
- Data collection
Personal Information
- Availability: Willing to relocate to: Lodi, CA - Stockton, CA - Tracy, CA
Timeline
Customer Support Specialist
World Class Investors
01.2024 - Current
Client Service Representative
The Children's Home of Stockton
02.2022 - 01.2024
Residential Counselor/Client Service Advocate
G.L.O.M.
06.2019 - 12.2021