Kyla Young
Montgomery
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Developed valuable problem-solving and project management skills in collaborative engineering environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude.
Overview
3
3
years of professional experience
Work History
PCET
ALDOT
05.2022 - 09.2024
- Assisted in design and analysis of civil engineering projects using AutoCAD and Civil 3D.
- Participated in public meetings related to infrastructure projects, gathering feedback from stakeholders while advocating for optimal solutions aligned with community needs.
- Supported senior engineers in managing project timelines and deliverables efficiently.
Customer Service Representative
ASK Telemarketing
05.2025 - Current
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Maintained detailed records of customer interactions using CRM software for effective follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Waffle House
09.2024 - Current
- Learned menu items and daily specials to effectively communicate offerings to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
Education
High School Diploma -
Booker T. Washington Magnet HS
Montgomery, AL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Documentation
- De-escalation techniques
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Reading
- I enjoy helping others and giving back to the community
- Cooking
Timeline
Customer Service Representative
ASK Telemarketing
05.2025 - Current
Server
Waffle House
09.2024 - Current
PCET
ALDOT
05.2022 - 09.2024
High School Diploma -
Booker T. Washington Magnet HS