Kyla Shelton
Hill Country OBGYN
Lubbock,TX
8
years of professional experience
Dynamic professional with a strong background in appointment scheduling at Hill Country OBGYN, excelling in calendar management and customer service. Proven ability to enhance clinic workflow and minimize wait times through effective communication and attention to detail, ensuring patient satisfaction and operational efficiency.
Work History
Appointment Scheduler
3 Years 5 Months- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Assisted patients in understanding their insurance benefits and coverage options.
- Utilized electronic health record (EHR) systems to maintain accurate patient information.
- Handled incoming calls and inquiries, providing exceptional customer service and support.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Front Desk Receptionist
3 Years- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting rooms, optimizing space usage for staff.
- Handled incoming and outgoing mail, maintaining organized distribution processes.
- Provided administrative support by managing office supplies inventory and reordering as needed.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Key Manager
1 Year 7 Months- Led team in daily operations, ensuring compliance with safety and service standards.
- Developed training materials to enhance staff knowledge on products and customer engagement techniques.
- Analyzed inventory levels, optimizing stock management to reduce shortages and improve availability.
- Implemented new sales strategies that increased customer satisfaction through personalized service.
- Coordinated promotional events, driving increased foot traffic and enhancing brand visibility in the community.
- Streamlined communication between departments, improving response times for customer inquiries and operational issues.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
Education
High School Diploma
Skills
Calendar management
Meeting deadlines
Remote work capabilities
Accuracy and precision
Schedule coordination
Sales support
Data entry proficiency
Insurance verification
Email management
Telephone management
Attention to detail
Strong work ethic
Teamwork and collaboration
Inbound and outbound calls
Appointment scheduling
Effective customer service
Timeline
Appointment Scheduler
Hill Country OBGYN
05.2023 - CurrentRead More
Front Desk Receptionist
Superior
05.2020 - 05.2023Read More
Key Manager
Boot Barn
10.2018 - 05.2020Read More
Belen High School
High School Diploma
Read More