Kylah Smiley
Kissimmee,FL
Summary
Detail-oriented professional with extensive experience in customer service and logistics. Known for exceptional communication and teamwork, successfully enhancing service delivery and resolving complex issues, driving customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE AGENT
SOUTHWEST AIRLINES
05.2022 - Current
- Managed customer inquiries through various communication channels, ensuring timely and effective resolutions.
- Provided support in booking modifications, enhancing overall customer satisfaction and retention.
- Resolved complex issues by analyzing customer feedback and implementing appropriate solutions.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Warehouse Worker
Go Puff
02.2022 - 02.2022
- Maintained accurate inventory records using warehouse management systems.
- Trained new employees on standard operating procedures and best practices.
- Assisted in inventory audits, ensuring compliance with company standards and regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Collaborated with team members to meet daily order fulfillment targets.
- Inspected incoming shipments for quality and accuracy prior to stocking.
- Consistently lifted materials weighing as much as 30-50 pounds.
Front Service Clerk
Publix
03.2018 - 07.2020
- Provided exceptional customer service, ensuring positive shopping experiences and addressing inquiries promptly.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted in stocking shelves, maintaining product organization, and enhancing store presentation.
- Trained new staff on store policies, operational procedures, and customer interaction standards.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Facilitated positive shopping experience, quickly resolving customer complaints and inquiries.
LOGISTICS
TARGET
10.2016 - 02.2017
- Coordinated with shipping and logistics to expedite order corrections, improving customer satisfaction.
- Maintained a clean and inviting retail environment that encouraged positive customer interactions.
- Assisted in organizing and executing in-store promotions, driving increased foot traffic to retail locations.
- Placed completed pieces in packaging to prepare for retail sale.
Education
High School Diploma -
DILLARD HIGH SCHOOL
Fort Lauderdale, FL06-2020
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Multitasking and organization
- Team collaboration and development
- Decision-making
- Reading comprehension
- Flight scheduling
- Critical and creative thinking
- Baggage handling procedures
Languages
English
Native or Bilingual
Timeline
CUSTOMER SERVICE AGENT
SOUTHWEST AIRLINES
05.2022 - Current
Warehouse Worker
Go Puff
02.2022 - 02.2022
Front Service Clerk
Publix
03.2018 - 07.2020
LOGISTICS
TARGET
10.2016 - 02.2017
High School Diploma -
DILLARD HIGH SCHOOL