Kylana Gallegos
Kent
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Aeropostale
Tukwila
07.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Maintained store appearance by organizing merchandise and cleaning displays.
- Operated point-of-sale systems to process transactions efficiently.
FOH Team Member
Chick-Fil-A
Tukwila
08.2024 - 08.2025
- Promoted daily specials and upsold 50+ menu items to enhance guest experience.
- Actively worked closely with other team members to ensure smooth operation during busy service periods.
- Operated POS system to accept payments from 200+ customers.
- Checked on guest satisfaction throughout dining experience, addressing any concerns or requests quickly.
- Maintained cleanliness and organization of front-of-house area.
Camp Counselor
Kent Parks
Kent
09.2023 - 08.2024
- Awarded positive learning environment, demonstrated positive behaviors and modeled teamwork.
- Reviewed and led recreational activities for campers with an 80% of them having fun.
- Monitored over 15+ campers behavior during free time, ensuring adherence to camp rules and expectations.
- Resolved occasional fights between over 50 children and addressed behavioral issues.
Restaurant Server
Family Fun Center
Tukwila
08.2022 - 08.2023
- Processed credit card transactions, gift cards and cash payments.
- Served over 150+ guests and responded promptly for personalized service.
- Restocked service stations to maximize availability.
- Participated in over bussing 100+ tables during high-volume shifts.
- Coordinated professionally with over 200+ customers, colleagues and supervisors.
Vendor
Des Moines Waterfront Farmers Market
Des Moines
08.2021 - 08.2023
- Controlled the supply system keeping it up to date and compliant with recordkeeping standards.
- Engaged in teamwork to increase our sales.
- Communicated with customers by encouraging each to try new products.
- Identified 50+ potential clients and initiated contact to promote products.
Dance Instructor
Mount Rainier Dance Team
Des Moines
07.2022 - 07.2023
- Prepared 30+ students for a performance with fun instructions in practice sessions.
- Attained in keeping students attention by always keeping them entertained during session.
- Maintained accurate records of student attendance and progress.
- Taught simple dance forms through group sessions for younger grades.
Camp Counselor
Camp Waskowitz
North bend
02.2021 - 04.2023
- Assisted in program planning based on pre-arranged educational and recreational themes.
- Supported integration of new or shy campers into group settings through icebreakers and inclusive activities.
- Maintained cleanliness of cabins, common areas, and outdoor spaces on campgrounds.
Education
Associate of Arts - Marketing
Highline College
Des Moines, WA08.2023
Skills
- Child Supervision
- CPR Certification
- Performance Improvement
- Time Management
- Organizational Skills
- Order Taking
- Team collaboration
- Cash handling
- Customer service
- Communication skills
- Time management
- POS system operation
- Gift card management
- Transaction processing
- Flexible schedule
- Customer engagement
- Stocking and receiving
- Store opening and closing
Languages
English, Native
Timeline
Retail Sales Associate
Aeropostale
07.2025 - Current
FOH Team Member
Chick-Fil-A
08.2024 - 08.2025
Camp Counselor
Kent Parks
09.2023 - 08.2024
Restaurant Server
Family Fun Center
08.2022 - 08.2023
Dance Instructor
Mount Rainier Dance Team
07.2022 - 07.2023
Vendor
Des Moines Waterfront Farmers Market
08.2021 - 08.2023
Camp Counselor
Camp Waskowitz
02.2021 - 04.2023
Associate of Arts - Marketing
Highline College
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