Kyland Terry
Amazon
Savannah,GA
5
years of professional experience
Operations leader with 3+ years of experience leading high-volume distribution operations, developing teams of 100+ associates, driving labor productivity, improving safety, and delivering operational excellence. Proven success implementing process improvements, reducing costs by over $500,000 annually, coaching frontline leaders, and using data-driven decision making to exceed productivity, quality, and customer service goals in fast-paced fulfillment environments.
Work History
Operations Manager
3 Years 2 Months- Led daily operations for a fulfillment department processing 150,000+ units per shift, overseeing 100+ associates.
- Managed daily staffing plans, labor allocation, scheduling adjustments, and workload balancing to meet production goals while maximizing labor efficiency.
- Reviewed operational metrics and business reports daily to identify trends, drive corrective actions, and improve department performance.
- Coached, developed, evaluated, and recognized 100+ associates and frontline leaders while supporting internal promotions, performance management, and talent development.
- Led continuous improvement initiatives through weekly operational reviews that identified performance gaps, improved execution, and increased Productive Time by 1–2% week over week.
- Led initiatives generating over $500,000 in annual cost savings.
- Partnered with Safety, HR, Learning, Operations, and senior leadership to execute strategic initiatives and improve operational performance.
- Streamlined processes, improving workflow efficiency across multiple departments.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
Residence Hall Director
1 Year 5 Months- Developed and implemented community-building programs to enhance student engagement and satisfaction.
- Facilitated conflict resolution among residents, promoting a positive living environment.
- Coordinated training sessions for resident assistants, fostering leadership skills and teamwork.
- Supervised daily operations of residence hall, ensuring compliance with university policies and procedures.
- Collaborated with campus partners to host educational workshops tailored to student needs.
- Collaborated with facilities management teams to address maintenance concerns promptly, ensuring a comfortable living environment for residents.
Education
BBA - Marketing
Skills
Operations Leadership
Distribution Operations
Warehouse Management
Labor Planning
Staffing & Scheduling
Safety Compliance
Performance Management
Continuous Improvement
Lean Operations
Process Improvement
Productivity Optimization
Quality Assurance
Team Development
Data Analysis
Microsoft Excel
Timeline
Operations Manager
Amazon
06.2023 - CurrentRead More
Residence Hall Director
Henderson State University
12.2021 - 05.2023Read More
Henderson State University
BBA from Marketing
Read More