Kylandria Harp
Horn Lake,MS
Summary
High performing professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at managing effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Harp Enterprise LLC
Greenville, MS
08.2017 - Current
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted consultations with clients to determine their needs and preferences.
- Inventory management tasks such as restocking supplies when needed.
- Website management
Remote Customer Service Representative
Convergys
08/01/15 - 08/01/16
- Provided accurate information about products and services to customers.
- Take phone calls and transfer calls
- Take orders
Behavioral Technician
Millcreek of Greenville
Greenville, MS
02.2014 - 07.2017
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Cleaning and daily upkeep
- Assist teachers with maintaining order and safety within the classroom
Behavioral Health Specialist
Delta Regional Medical Center
Greenville, MS
07.2014 - 09.2016
- Conducted individual and group therapy sessions to address psychological and emotional issues.
- Assisted nurses and doctors with the patient's treatment plan
- Maintained order in unruly environments
- Helped with lifting and transporting geriatric patients
Education
Cosmetology School Completion - Cosmetology
Goshen School of Cosmetology
Cleveland, MS08-2020
Associate of Arts - Criminal Justice
University of Arkansas Grantham
06-2016
High School Diploma -
Greenville Weston High School
Greenville, MS05-2012
Skills
- Customer Services
- Nail Technology
- Marketing and Advertising
- Team Building/Leadership
- Operations Management
Certification
- Licensed cosmetologist
- CPR Certified
Timeline
Operations Manager
Harp Enterprise LLC
08.2017 - Current
Behavioral Health Specialist
Delta Regional Medical Center
07.2014 - 09.2016
Behavioral Technician
Millcreek of Greenville
02.2014 - 07.2017
Remote Customer Service Representative
Convergys
08/01/15 - 08/01/16
Cosmetology School Completion - Cosmetology
Goshen School of Cosmetology
Associate of Arts - Criminal Justice
University of Arkansas Grantham
High School Diploma -
Greenville Weston High School
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