Kyla Nicole Chio
Sacramento,CA
Summary
Elevated Island Pacific Supermarket's service standards through expert leadership, achieving rapid promotion from Cashier to Front End Manager. Excelled in customer relationship management and operations optimization, significantly reducing cash discrepancies. Demonstrated exceptional teamwork and fraud prevention skills, fostering a culture of integrity and high employee engagement.
Overview
6
6
years of professional experience
Work History
Front End Manager
Island Pacific Supermarket
12.2022 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Cashier
Island Pacific Supermarket
07.2020 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Food Sampler
Island Pacific Supermarket
04.2019 - 05.2019
- Assisted customers with dietary restrictions or allergies by providing appropriate alternative suggestions.
- Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons.
- Ensured food safety compliance in all sampling activities by following strict hygiene standards.
- Collaborated with store staff to maintain clean, organized, and well-stocked sample stations.
Education
Elementary - High School -
Notre Dame of Dadiangas University
Marist Avenue, Tiongson Ext, General Santos City, High School Diploma -
Elk Grove High
9800 Elk Grove Florin Rd, Elk Grove, CA 9562405-2021
Pre-Nursing - Nursing
Cosumnes River College
8401 Center Pkwy, Sacramento, CA 95823Bachelor of Science in Nursing - Nursing
Gurnick Academy of Medical Arts
1401 Willow Pass Rd #450, Concord, CA 94520 04-2027
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Operations management
- Workflow optimization
- Employee engagement
- Teamwork and collaboration
- Staff training/development
- Customer relationship management
- Performance evaluation and monitoring
- Work ethic and integrity
Timeline
Front End Manager
Island Pacific Supermarket
12.2022 - Current
Cashier
Island Pacific Supermarket
07.2020 - 12.2022
Food Sampler
Island Pacific Supermarket
04.2019 - 05.2019
Elementary - High School -
Notre Dame of Dadiangas University
High School Diploma -
Elk Grove High
Pre-Nursing - Nursing
Cosumnes River College
Bachelor of Science in Nursing - Nursing
Gurnick Academy of Medical Arts
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