Summary
Overview
Work History
Education
Skills
Leadership, Interpersonal communication,
Timeline
Generic

KYLAYAH R. HAMMOND

Concord,North Carolina

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonald's Restaurant
04.2017 - Current
  • Set a positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Greeted customers with a smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.

Oven Operator

Tegar
06.2023 - 08.2023
  • Reduced and eliminated downtime to drive quality of products.
  • Performed inspections throughout processes to meet quality standards.
  • Checked temperature control to maintain proper conditions.
  • Determined practical methods to improve the assembly and fitting of most parts.
  • Maintained work area and equipment to comply with company and sanitary standards.
  • Kept operations in compliance with company targets, safety requirements and legal statutes.
  • Monitored flow, temperature and belt speed to keep smooth production.
  • Documented daily activities efficiently and accurately with accurate company logs.
  • Carefully reviewed daily work orders to maintain accuracy, reduce material waste and increase overall productivity.

Camp Counselor

A.C.E. Academy Charter School
06.2017 - 08.2020
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Led groups of children safely through variety of camp activities.
  • Evaluated campers' progress and provided feedback to parents.
  • Encouraged team performance to increase camaraderie, trust and rapport.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Oversaw and taught campers basic principles to enhance well-being and safety measures in nature.
  • Documented activities, injuries, and accidents to inform parents and maintain consistent records.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Liaised with community organizations to promote recreational activities.
  • Resolved conflicts between campers by listening to complaints and finding appropriate solutions.
  • Trained staff members on conducting events and following safety procedures.

Education

Bachelor of Science - Criminology

Johnson C. Smith University
Charlotte, North Carolina
05.2025

Skills

  • Training Materials Development
  • Policies and Procedures
  • Sales expertise
  • Training Tools and Resources
  • Performance Evaluation
  • Employee Onboarding
  • Training documentation
  • Coaching and Mentoring
  • Team Leadership
  • Processing payments
  • Delegating Work
  • Team leadership and supervision

Leadership, Interpersonal communication,

National Honor Society (2021), CPR Certification, Mellow Minds Student Led Organization, Adopt-The-Ville Community Cleanup Organization

Timeline

Oven Operator

Tegar
06.2023 - 08.2023

Camp Counselor

A.C.E. Academy Charter School
06.2017 - 08.2020

Crew Trainer

McDonald's Restaurant
04.2017 - Current

Bachelor of Science - Criminology

Johnson C. Smith University

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KYLAYAH R. HAMMOND