Kyle Arnold
Summary
Sales and Customer Service Professional experienced in delivering exceptional customer experiences. Achieved high levels of customer satisfaction through adaptability and focus in challenging, fast-paced environments. Committed to contributing positively to organizational success.
Overview
25
25
years of professional experience
Work History
Merchandiser
Andrews Distributing
Allen
08.2025 - Current
- Works collaboratively with the Delivery Driver, Account Manager and DSM to provide inventory support and service to assigned Large Format accounts on their scheduled delivery days.
- Oversaw merchandising and backstock support in assigned Large Format accounts daily, including windows, shelves, displays, and backstock while keeping inventory optimized and ensuring accounts were delivery-ready.
- Coordinated backstock management and account merchandising with Delivery Driver on assigned delivery days to enhance service efficiency.
- Unloads and moves product repetitively using appropriate equipment throughout shift while maintaining a clear, clutter-free and organized work area/backroom/sales floor in all assigned customer accounts.
- Stocks all windows, cold boxes, coolers, hot shelves and displays in retail accounts quickly and efficiently to manage inventory and selling spaces.
- Rotates product to ensure quality standards are maintained and adheres to TABC Guidelines as required.
- Addressed account problems and escalated issues to the Delivery Driver or Sales Account team when necessary.
- Ensured assigned accounts were delivery ready on scheduled days, optimizing Delivery Driver time in accounts.
- Collaborates with the Account Manager to provide feedback on inventory, helps to identify selling and display opportunities and build the overall customer relationship in each assigned account.
- Builds and maintains displays and executes placement of signage and other merchandising items.
- Troubleshoots and resolves account problems and/or escalates to Delivery or Account team as needed.
- Performs routine merchandising activities; stocking and rotating, organizing, and refilling back stocks, cold boxes/coolers, shelves, beer caves and displays adhering to all quality and rotation policies ensuring service levels are maintained.
- Ensures service levels and compliance rates for each assigned account are met or exceeded.
- Rotates product to ensure all quality standards and compliance regulations are maintained/achieved.
- Completes and documents all retail calls (GoSpotCheck or other tracking tools) and provides feedback to Account Manager, Regional Merchandising Manager, Merchandising Service Manager, or DSM to ensure appropriate inventory levels and exceptional customer service in all assigned accounts.
- Ensures service excellence in assigned accounts working collaboratively with the Delivery Driver and Sales Account team.
Sales Representative
Straub Distributing Company
Anaheim
06.2018 - 05.2025
- Cultivated and strengthened relationships with existing and new clients to enhance customer loyalty.
- Sold in new products at the point of sale.
- Conducted daily visits to accounts for inventory management and restocking of beverages, ensuring product availability.
- Ordered the appropriate amount of product for accounts depending on seasonal, special sales, store location, etc.
- Tracked displays, incentives, and pay for performance.
- Developed in-depth knowledge of core product lines through regular training and hands-on experience.
- Oversaw quality control processes at each account, performing date checks, stock rotation, and removal of expired items to maintain product integrity.
- Managed responsibilities without direct oversight, ensuring efficiency and accountability.
- Adapted to various environments including, but not limited to: extreme cold (coolers), grocery stores, and enclosed spaces.
Delivery Driver
Bon Suisse
Fullerton
03.2017 - 06.2018
- Delivered packages efficiently across assigned routes, ensuring timely service.
- Delivered products to stores, managed orders, stocked displays, removed damaged goods, built customer relationships, organized promotions, and operated material handling equipment to ensure efficient product availability.
- Communicated with dispatch regarding route changes and delivery updates promptly.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
Delivery Driver
Night & Day LLC
Santa Ana
08.2014 - 01.2017
- Coordinated order pulling, boxing, invoicing, labeling, and truck loading to ensure timely deliveries.
- Executed deliveries, engaged with customers, processed billing, maintained inventory, and organized warehouse.
- Implemented logistics procedures, including delivery maps and schedules, to improve order fulfillment efficiency.
- Utilized company vehicles for efficient transport of goods.
Merchandiser
Mondelez Global LLC
Buena Park
12.2012 - 08.2014
- Managed product pallets, checked expiration codes to minimize waste, organized back stock for efficient retrieval, and verified deliveries for accuracy.
- Stocked shelves, built appealing displays, rotated product for freshness, and removed damaged items to ensure optimal product presentation.
- Maintained strong retailer relationships and provided excellent customer service to enhance shopping experience.
- Handled materials using equipment to support inventory management.
Merchandiser
Straub Distributing Company
Anaheim
06.2007 - 02.2011
- Built relationships with account employees, identified sales leads, and monitored competitor activity to inform strategy.
- Supported accounts through product rotation, display building, and organized backstock to optimize product availability.
- Performed sales duties and operated equipment to ensure efficient store operations.
Merchandiser
The Coca Cola Company
Orange
09.2006 - 05.2007
Concessions Coordinator
Aramark
Anaheim
01.2001 - 02.2006
Education
High School Diploma -
Pacifica High School
Garden Grove, CACommercial Driver's License (CDL) - Class C
TXSkills
- Merchandising
- Sales
- Display optimization
- Product rotation
- Inventory management
- Territory management
- Sales software proficiency
- Customer service
- Problem solving
- Attention to detail
- Adaptability
- Efficient communication
Additional Information - Skills And Abilities
Experienced in sales, customer service, and delivery, with a strong work ethic and attention to detail, including vehicle and equipment handling.
Personal Information
Authorized To Work: US
Timeline
Merchandiser
Andrews Distributing
08.2025 - Current
Sales Representative
Straub Distributing Company
06.2018 - 05.2025
Delivery Driver
Bon Suisse
03.2017 - 06.2018
Delivery Driver
Night & Day LLC
08.2014 - 01.2017
Merchandiser
Mondelez Global LLC
12.2012 - 08.2014
Merchandiser
Straub Distributing Company
06.2007 - 02.2011
Merchandiser
The Coca Cola Company
09.2006 - 05.2007
Concessions Coordinator
Aramark
01.2001 - 02.2006
High School Diploma -
Pacifica High School