Kyle Baugher
Oviedo,FL
Summary
Detail-oriented professional with a strong background in technical support and customer service. Recognized for resolving inquiries efficiently and improving customer satisfaction through effective troubleshooting and engaging interactions.
Overview
9
9
years of professional experience
Work History
Escape Room Manager
The Great Escape Room
04.2024 - 05.2026
- Managed daily operations, ensuring seamless guest experiences in themed escape rooms for up to 200 customers a day.
- Coordinated marketing initiatives, increasing visibility through social media engagement and community events.
- Monitored safety protocols, ensuring compliance with industry standards for guest protection and staff well-being.
- Nurtured a positive work culture within the team, resulting in high staff morale.
- Oversaw maintenance of all escape rooms, ensuring timely repairs and regular cleaning to keep experiences consistently clean and fun.
- Facilitated team-building events for corporate clients, fostering a collaborative atmosphere that translated into dozens of bookings from local businesses.
Food Truck Operator
Nonni's Minis
05.2020 - 04.2024
- Operated food truck, ensuring compliance with health and safety regulations.
- Managed inventory, optimizing stock levels and reducing waste.
- Oversaw daily financial transactions, maintaining accurate cash flow records over shifts ranging from 6 to 12 hours.
- Achieved consistent customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Used time management and efficient cleaning methods to keep the kitchen clean while serving customers continuously.
- Maintained efficiency in food prep, taking payment, customer interaction, and cleaning for prolonged shifts with little to no breaks.
Front Desk Receptionist
Armorvue Window And Door
05.2020 - 08.2021
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Maintained accurate records of incoming calls and messages for timely follow-up.
- Coordinated office supply inventory, optimizing procurement processes to reduce costs.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, anywhere from 45-55 per hour, while directing inquiries to appropriate personnel or escalating to a manager.
Technical Support Representative
SHOWTIME Customer Care
09.2017 - 05.2020
- Resolved customer inquiries related to SHOWTIME services through effective troubleshooting techniques.
- Provided detailed guidance on account management and billing issues, enhancing customer satisfaction.
- Utilized internal ticketing systems to track and manage support requests, ensuring timely resolutions of multiple tickets at a time.
- Collaborated with cross-functional teams to identify and address recurring technical issues for improved service delivery.
- Developed and maintained comprehensive knowledge base articles to streamline support operations and improve accuracy in responses.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided technical support for hardware and software issues, ensuring timely resolutions.
Education
High School Diploma -
Winter Springs Highschool
Winter Springs, FL08-2019
Skills
- Call handling
- Ticketing systems
- Desktop support
- Hardware troubleshooting
- Customer success management
- Ticket management
- Data entry
- Technical issues analysis
- Technical troubleshooting
Languages
ASL
Limited Working
Timeline
Escape Room Manager
The Great Escape Room
04.2024 - 05.2026
Food Truck Operator
Nonni's Minis
05.2020 - 04.2024
Front Desk Receptionist
Armorvue Window And Door
05.2020 - 08.2021
Technical Support Representative
SHOWTIME Customer Care
09.2017 - 05.2020
High School Diploma -
Winter Springs Highschool