Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kyle Beaver

St Louis,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Trainer/Shift Leader

Chick-fil-A
01.2019 - 07.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Keyholder

Once Upon A Child
07.2020 - 05.2021
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed store 3-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Clinical Partner (CNA)

SSM Health St. Joseph Hospital
06.2021 - 07.2022
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Assisted patients with basic care needs.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Followed comprehensive clinical protocols to safeguard patient safety.

Medical Assistant

Primary Health Care Associates
07.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.

Clinical Partner (CNA)

SSM Health DePaul Hospital - St. Louis
03.2023 - Current
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Education

High School Diploma -

Pattonville High School
Maryland Heights, MO
05.2021

No Degree - Deaf Communications & ASL Interpreting

St. Louis Community College
Florissant Valley, MO

Skills

  • Hospitality
  • Staff Training
  • Calm and Professional Under Pressure
  • Managing Multiple Tasks
  • Credit Card Payment Processing
  • Detail-Oriented
  • Time-Management
  • Technology

Certification

  • CNA - Certified Nurse Assistant

Languages

American Sign Language
Limited Working

Timeline

Clinical Partner (CNA)

SSM Health DePaul Hospital - St. Louis
03.2023 - Current

Medical Assistant

Primary Health Care Associates
07.2022 - Current

Clinical Partner (CNA)

SSM Health St. Joseph Hospital
06.2021 - 07.2022

Keyholder

Once Upon A Child
07.2020 - 05.2021

Lead Trainer/Shift Leader

Chick-fil-A
01.2019 - 07.2020

High School Diploma -

Pattonville High School

No Degree - Deaf Communications & ASL Interpreting

St. Louis Community College

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Kyle Beaver