Kyle Billings
Shavertown,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Business-minded Banking Professional bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Heartland Bank And Trust
2022.08 - 2023.09
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Backed up teller team by handling needs of new and existing customers at main counter.
Consumer Banker
Bremer Bank
2019.10 - 2022.07
- Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
- Demonstrated knowledge and sales skills in consumer lending and deposit products.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Personal Banker
FNCB Bank
2015.05 - 2019.10
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Responded to customer inquiries regarding new accounts and account services.
- Backed up teller team by handling needs of new and existing customers at main counter.
Education
Associate of Applied Science - Computer Information Systems
Luzerne County Community College
Nanticoke, PAAssociate of Applied Science - Web Design
Luzerne County Community College
Nanticoke, PASkills
- Security Understanding
- Sales Expertise
- Recruitment and Hiring
- Account Closing
- Cash Handling
- ATM Balancing
- Client Inquiry Management
- Policy Development and Implementation
- Phone Inquiries
- Open New Accounts
- Account Type Familiarity
Timeline
Relationship Banker
Heartland Bank And Trust
2022.08 - 2023.09
Consumer Banker
Bremer Bank
2019.10 - 2022.07
Personal Banker
FNCB Bank
2015.05 - 2019.10
Associate of Applied Science - Computer Information Systems
Luzerne County Community College
Associate of Applied Science - Web Design
Luzerne County Community College
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