KYLE B. PALMSTROM
Carver,MA
Summary
Mission-driven regional executive with extensive experience overseeing integrated veteran and behavioral health services across Massachusetts. Proven leader in managing multi-program operations, workforce initiatives, and grant-funded services, supported by an MBA that enhances strategic decision-making capabilities. Recognized for driving growth and operational excellence through effective leadership of cross-functional teams and implementation of initiatives that align with organizational objectives. Committed to fostering collaborative environments, adapting to evolving business needs, and ensuring financial sustainability while maintaining regulatory compliance in complex nonprofit settings.
Overview
12
12
years of professional experience
10
10
Years of management expeirence
Work History
Regional Director of Integrated Services
VOLUNTEERS OF AMERICA MASSACHUSETTS (VOAMASS)
Boston, MA
07.2025 - Current
- Regional executive responsible for mission alignment and operations of the integrated model of housing, employment, reintegration, and behavioral health services across Southeastern Massachusetts.
- Direct oversight of HOPE, EOVS, HVRP/IVTP, PAVC, and regional SSVF operations valuing over $6M+ in annual grant funding
- Supervise program directors and operations staff across 6 programs
- Partner with SSVF Senior Director to manage performance, inter-program communication and quality across 43-staff regional housing program
- Lead hiring, discipline, grievance resolution, and performance management across programs
- Oversee operational quality and continuity for Quincy and Taunton behavioral health clinics with 20+ licensed clinicians
- Maintain compliance, workflow efficiency, and service integration across clinics generating $5M+ annual revenue
- Align $6M+ total budgets across federal, state, and private funding streams
- Conduct financial planning with directors and finance leadership
- Monitor burn rates, staffing allocations, and grant compliance
- Serve as primary liaison between regional programs and executive leadership
- Deliver weekly executive level operational briefings on risks, performance, and strategic opportunities
- Maintain high-level partnerships across state agencies, courts, healthcare systems, and community providers
- Lead design of nonprofit workforce development initiative integrating vocational stipends within Massachusetts regulatory framework
- Architect social enterprise strategy including entity formation, insurance, and legal policy alignment
- Conduct market analysis (TAM/SAM/SOM) and feasibility modeling for revenue-generating ventures
- Partner with Babson College Strategic Applied Consulting program to secure MBA consulting team
- Develop SOPs for volunteer, transportation, and vocational programs
- Manage capital acquisition including state-funded vehicle procurement
- Lead cross-program integration within Plymouth Area Veterans Center
- Support enterprise SharePoint migration with CTO and consultants
- Designed and deployed Power Apps client check-in system; building integrated scheduling version
- Built automated procurement and grant allocation workflows using Power Apps, Power Automate, and Excel
Senior Project Director
01.2017 - 01.2025
- Led multi-program veteran and community health initiatives across Massachusetts.
- Managed $1M+ annual multi-source grant budget
- Built partnerships with 35+ public and private stakeholders
- Integrated five programs into unified SOP framework
- Managed and mentored multidisciplinary staff teams
- Implemented KPI reporting for federal and state funders
Education
Master of Business Administration (MBA) -
Babson College, F.W. Olin Graduate School of Business
01-2025
Bachelor of Science - Psychology
University of Massachusetts Amherst
Skills
- Microsoft 365 (Advanced)
- Power Apps
- SharePoint
- Excel Financial Modeling
- Grant Budget Modeling
- Data Automation
- CRM Systems
- Risk & Strategy Tools (SWOT, PESTLE, Market Analysis)
- Partnership strategy development
- Staff training and development
- Staff management
- Meetings and presentations
Timeline
Regional Director of Integrated Services
VOLUNTEERS OF AMERICA MASSACHUSETTS (VOAMASS)
07.2025 - Current
Senior Project Director
01.2017 - 01.2025
Bachelor of Science - Psychology
University of Massachusetts Amherst
Master of Business Administration (MBA) -
Babson College, F.W. Olin Graduate School of Business
PROFESSIONAL TRAINING
- Federal Grants Management (CFR 200)
- Managing Case Management
- Integration & Leadership in Grant-Funded Programs
MILITARY SERVICE
United States Marine Corps, Corporal (E-4), Small Team Leader
2008 – 2012