Kyle Branch
Port Saint Lucie,FL
Summary
Highly motivated and results-oriented professional with a strong work ethic and a passion for continuous improvement. Recognized for the ability to quickly adapt to dynamic environments, consistently deliver high-quality outcomes, and exceed expectations. Detail-oriented with excellent communication and interpersonal skills, fostering effective collaboration across teams. Committed to ongoing professional development and contributing meaningfully to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
The Forbes Company Gardens Mall
06.2023 - Current
- Welcomed guests with professionalism and courtesy to create a friendly environment.
- Responded promptly in emergencies to minimize risk of damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Ensured high-quality customer service in managing visitor questions about safety and access.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Enhanced security measures through routine patrols and surveillance system monitoring.
- Created detailed accounts of property damage, theft, unauthorized entries, and atypical events.
- Reduced theft, vandalism, and trespassing by observing and reporting suspicious activities.
Driver Specialist
Sherwin-Williams Paint Store
03.2022 - 06.2023
- Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Conducted routine inspections and repairs to uphold vehicle safety.
- Educated new drivers on best practices for safety and efficiency.
- Streamlined operations through effective teamwork, enhancing overall productivity.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Ensured efficient transportation scheduling by liaising with dispatchers and staff.
Concierge Agent
The Tower Condominium
02.2021 - 03.2022
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Patrolled and secured the property
- Oversaw daily documentation, correspondence, and guest inquiries.
Front Desk Agent/ Driver
The Hyatt Place
02.2018 - 10.2020
- Collected room deposits, fees, and payments.
- Kept precise records of guest details, payments, and bookings using hotel management software.
- Ensured seamless guest experiences by excelling in high-demand situations.
- Drove guest around the area with a 4 miles radius
- Performed routine cleaning tasks to keep shuttle van in optimal condition.
- Assisted in kitchen operations, housekeeping tasks, and maintenance duties.
Education
High School Diploma -
Wellington High School
Wellington, FL05.2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Relationship building and management
- Dispatch
- Weapons training
- Defensive tactics training
- Reliability
- Verbal and written communication
Certification
Security D license- Unarmed license
Security G license- Armed license
AED/CPR Certification - American Red Cros
Timeline
Security Officer
The Forbes Company Gardens Mall
06.2023 - Current
Driver Specialist
Sherwin-Williams Paint Store
03.2022 - 06.2023
Concierge Agent
The Tower Condominium
02.2021 - 03.2022
Front Desk Agent/ Driver
The Hyatt Place
02.2018 - 10.2020
High School Diploma -
Wellington High School
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