Kyle Brisendine
Dallas,Texas
Summary
Dedicated and results-driven professional with a strong leadership background. Committed to streamlining operations and reducing costs to enhance organizational efficiency. Leveraging independent decision-making skills and sound judgment to consistently make positive contributions that drive company success. Adept at problem-solving, identifying and implementing innovative solutions to overcome challenges and achieve desired outcomes.
Overview
16
16
years of professional experience
Work History
Senior Operations Manager
JPMC Chase (Mphasis)
03.2024 - Current
- Provided leadership for continual management and employee training initiatives.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Branch Manager
InTouch Credit Union, Texans, Union, Resource One Credit Union
06.2009 - 01.2024
- Managed book of business of more than $500mm and $350mm Private Clients, Commercial and small business
- Prepared, gathered documentation, and processed Home Equity Applications
- Active in community engagement activities, North Texas Food Bank, Community Financial Advisement
- Managed Branch partners, Relationship Managers, Mortgage Loan Originators, and Financial Advisors
- Directing all operational aspects including cash distribution, customer service, administration of sales in accordance with the financial institutions objective's
- Coach and develop branch staff to serve credit union members.
Sales Manager
Castle & Cooke Mortgage
12.2020 - 09.2022
- Originated, reviewed, processed, closed, and administered all client loan proposals for residential loan requests, managed leads and entered all information into Salesforce, with proactive follow up
- Diligently worked with processor to ensure on time and flawless closing for mortgage clients
- Drive for excellence, establish personal relationships with peers, Realtors, Title Agencies, and local Appraisers
- Originated FHA, Conventional, Home Equity loan applications
- Managed sales leads through Velocify
- Reviewed loan officer pipeline to ensure a clean process.
Education
Business Administration, Computer Science
University of North Texas
Denton, TXSkills
- Microsoft Office Proficiency
- Operations management
- Workforce planning
- Performance Metric Analysis
- Operational excellence
- Quantitative Data Specialist
Timeline
Senior Operations Manager
JPMC Chase (Mphasis)
03.2024 - Current
Sales Manager
Castle & Cooke Mortgage
12.2020 - 09.2022
Branch Manager
InTouch Credit Union, Texans, Union, Resource One Credit Union
06.2009 - 01.2024
Business Administration, Computer Science
University of North Texas
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