Loretta C. Amaro
Los Angeles,CA
Summary
Accomplished manager skilled in creating market-responsive strategies and leading teams. Experienced in leveraging stakeholder feedback to optimize organizational processes and achieve high client retention. Cultivate forward thinking curriculum to enhance critical thinking and real-world adaptability. Dedicated to promoting best practices that enhance operational performance and client satisfaction. Proven champion of diversity, equity, and inclusion.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Senior Operations Manager
MRA TAX PREPARATION
Los Angeles, USA
01.2012 - Current
- Created a more responsive and market driven organization resulting in clientele growth by 10-20% annually; in addition to maintaining 98% of our clientele for 12 plus years.
- Substantially improved productivity while reducing operational costs.
- Developed and monitored budgets to control expenses, oversaw office tasks to enhance work environment efficiency, and managed hiring, training, and supervision of seasonal employees.
- An independent firm serving independent contractors, small businesses, corporations and entertainment industry members throughout the United States.
Research Interviewer/Screener
UNIVERSITY OF CALIFORNIA, LOS ANGELES, Law School, Williams Institute
01.2018 - 07.2020
- Interview pre-screened research candidates from the LGBTQ community.
- Conducted in-depth interviews with participants to gather critical data on research topics, enhancing understanding of key issues.
- Maximized recruitment efforts to effectively screen candidates for LGBTQ study on associations between poverty, housing, and food access.
- Assisted recruiting through outreach activities, including community events and health fairs, to increase participant engagement.
- Maintained confidentiality and ethical standards throughout the research process.
- Ensured compliance with applicable regulations pertaining to privacy and confidentiality of respondents' personal information during all stages of the research process.
- Dedicated to conducting rigorous, independent research on sexual orientation and gender identity law and public policy. Produces high quality research with real world relevance and disseminates to judges, legislators, policy makers, media and the public.
Project Manager/Program Coordinator
UNIVERSITY OF CALIFORNIA, LOS ANGELES/FIRST STAR
Los Angeles, USA
01.2017 - 01.2018
- Orchestrated and facilitated events and workshops for caregivers, guardians, parents, and students, enhancing community engagement and support.
- Produced a program wide event in a limited time frame, while collaborating with all levels of University personnel, solicited student input, delegate staff participation, coordinating vendors and adherence to designated budget.
- Collaborated with university students, academic departments, and community organizations, strengthening partnerships and resource sharing.
- Instill a team approach with professional and student staff, plus volunteers.
- Addressed program needs to support student progression through college/university prerequisites and provided case management for 2 cohorts across 3 grade levels while recruiting an additional cohort.
- Recruit university students to volunteer to assist high school students with matriculation and college preparation.
- Strengthen collaboration with secondary school staff and teachers, Department of Children and Family Services, Government Agencies, and Community Programs.
- Develop and maintain database to track student participation and progress.
- Initiated data collection to track alumni for potential mentoring and extension of services.
- First Star is a national nonprofit whose mission is to help foster youth be accepted and graduate from the top 100 Universities/Colleges in the United States.
Soccer Coach
AMERICAN YOUTH SOCCER
Los Angeles, USA
01.2006 - 01.2016
- Developed skills-based soccer program using modified game play for 4-5 y.o. children, adopted as national program for young soccer players.
- Created developmental model for 6-7 y.o. soccer players focusing on skill-building and teamwork, implemented across southern California.
- Coached teams in regional, section, and tournament championships, enhancing player performance and sportsmanship. Several of my players received sports scholarships and play at the collegiate level.
- Originated competitive Club Teams, beginning with girls 8-11 years old.
- Recruited as a high school varsity soccer coach.
- Led efforts to deliver world-class soccer program enriching children's lives, fostering inclusive family environment, and encouraging fun.
Coach Administrator
AMERICAN YOUTH SOCCER
Los Angeles, USA
01.2007 - 01.2013
- Launched a coaching program for a newly established AYSO region, overseeing recruitment, training, and certification of head coaches and assistant coaches for 8 age divisions for boys and girls teams; annually 175 -200+ coaches.
- Utilized national guidelines to create a comprehensive program for recruiting, teaching, mentoring, and certifying youth coaches from parents, family members, and community volunteers unfamiliar with soccer.
- Developed mentoring, continuous education, and training curriculums for non-competitive and competitive boys and girls teams.
- Secured a grant that provided 5 years of training materials, coach manuals, and age-appropriate soccer equipment for each division's coaches.
- Encouraged coaches to obtain advanced coach certifications which provided a consistent coaching staff.
- Instituted division appropriate referee training for all coaches (new and returning).
- Combing children and adolescent physical, physiological, cognitive, emotional, and social development formulated learning strategies and coaching curriculums based on age, ability, development status, learning styles and outcomes for diverse learners.
- Their mission is to provide a world class soccer program that enriches children’s lives, promotes an inclusive family environment and encourages fun.
Business Management Analyst
MRA TAX PREPARATION
Los Angeles, USA
01.2010 - 01.2012
- Reviewed and evaluated business practices in marketing strategies, client intake, communication, payment processes, organization and security of confidential information, client history, and collection process.
- Created client retention program complete with proactive and reactive tactics; maintained 90% of clientele for 2 plus years.
- Increased clientele by 30-40% each year.
- Promoted client referrals among returning clientele, expanding MRA Tax Preparation's reach and enhancing client engagement.
- An independent firm serving independent contractors, small businesses, corporations and entertainment industry members throughout the United States.
Quality Assurance Auditor
Kedren Psychiatric Hospital & Community Mental Health Center
Los Angeles, USA
01.2004 - 01.2009
- Conducted thorough audits of clinical records from case managers, clinicians, and psychiatrists to ensure compliance with County, State, and Federal guidelines, enhancing accountability, and quality of care.
- Reviewed patient care procedures to ensure adherence to best practices.
- Collaborated with healthcare staff to identify areas for quality improvement.
Mental Health Clinician/Social Worker
Kedren Psychiatric Hospital & Community Mental Health Center
Los Angeles, USA
01.2004 - 01.2009
- Provided comprehensive mental health services in inpatient and outpatient settings, addressing the needs of children, adolescents, and adults in Los Angeles.
- Collaborated across adult day treatment, children’s day treatment, adult outpatient, adolescent treatment programs, and adult inpatient to enhance service delivery.
- Conceptualized and executed group curriculum designed to assist inpatient and day treatment patients. Curriculum dependent on age and diagnosis (i.e. children, adolescents, adults, depression, bipolar, schizophrenic, etc.).
- Spearheaded gang prevention curriculum and group activities for ages 10 – 13 years old and separately ages 14-17 years old.
- Designed and facilitated life skills workshops for at risk youth, promoting emotional intelligence and decision-making capabilities.
- Provide Behavioral Interventions and Support.
- Originated Transition Age Youth services.
- Developed and implemented continuing education programs for case managers, psychotherapists, social workers, and nurses to improve clinical practices.
- Collaborated with professionals in house and from the Los Angeles community to provide professional accredited continuing education credit.
Education
Master of Arts - Clinical Psychology, Emphasis in Marriage & Family Therapy
PEPPERDINE UNIVERSITY
Culver City, CABachelor of Arts - Psychology and History
UNIVERSITY OF CALIFORNIA, LOS ANGELES
Los Angeles, CASkills
- Project management and budgeting
- Operational strategy development
- Process improvement initiatives
- Cross-functional collaboration
- Public speaking and presentation
- Curriculum design and development
- Crisis management strategies
- Conflict resolution techniques
- Microsoft Office proficiency
- Google Workspace expertise
- Social media strategy formulation
Certification
- Anger Management Group Facilitator
- Conflict Resolution/Mediator
- Cultural Diversity Instructor
- LGBTQ Mentor & Mentor Trainer
- Mentorship Trainer
- Paraprofessional Counselor Trainer
- Domestic Violence Counselor/Trainer
- LGBTQ Awareness Instructor
- AYSO Advanced Coach Instructor
- Rape/Sexual Assault Prevention & Intervention Instructor
- Parenting Skills Instructor
- AYSO Coach Administrator
- AYSO National Coach
Training
- Strategies for Managing Interruptions, Loman
- Be an Inspirational Leader STAR12
- HIPAA Updates, Los Angeles County
- How to Create Leaders from Athletes, LA84
- HIPAA Training, The Help Group – Update training, Kedren
- Violence within the Home, Interagency Council on Child Abuse & Neglect
- University and College of Letters & Science academic rules, regulations, requirements and policies, UCLA
- Supervisorial, Evaluation & Disciplinary Action, Human Resources, UCLA
Timeline
Research Interviewer/Screener
UNIVERSITY OF CALIFORNIA, LOS ANGELES, Law School, Williams Institute
01.2018 - 07.2020
Project Manager/Program Coordinator
UNIVERSITY OF CALIFORNIA, LOS ANGELES/FIRST STAR
01.2017 - 01.2018
Senior Operations Manager
MRA TAX PREPARATION
01.2012 - Current
Business Management Analyst
MRA TAX PREPARATION
01.2010 - 01.2012
Coach Administrator
AMERICAN YOUTH SOCCER
01.2007 - 01.2013
Soccer Coach
AMERICAN YOUTH SOCCER
01.2006 - 01.2016
Quality Assurance Auditor
Kedren Psychiatric Hospital & Community Mental Health Center
01.2004 - 01.2009
Mental Health Clinician/Social Worker
Kedren Psychiatric Hospital & Community Mental Health Center
01.2004 - 01.2009
Master of Arts - Clinical Psychology, Emphasis in Marriage & Family Therapy
PEPPERDINE UNIVERSITY
Bachelor of Arts - Psychology and History
UNIVERSITY OF CALIFORNIA, LOS ANGELES