Kyle Burchard
O'Fallon,MO
Summary
Accomplished Account Manager with a proven track record at Dinos Logistics, adept in client relations and strategic planning. Excelled in enhancing customer satisfaction and retention through exceptional service and effective issue resolution. Skilled in contract negotiation and sales development, fostering significant client loyalty and revenue growth. Demonstrates strong teamwork and collaboration, ensuring seamless operations and project execution.
Overview
17
17
years of professional experience
Work History
Account Manager
Dinos Logistics
05.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Terminal Manager
CRH Transportation
10.2007 - 05.2018
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Coordinated with cross-functional teams for seamless execution of projects and tasks within the terminal environment.
- Collaborated with transportation partners to develop efficient routing plans that maximized capacity while minimizing transit times.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
Education
Associate Of Business Administration - Business Administration
Southeast Missouri State University
Cape Girardeau, MO06.2003
General - General Studies
Francis Howell High School
St Charles, MO06.2001
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Goal oriented
- Sales development
- Account oversight
- Issue resolution
- Client rapport
- Upselling
- Contract negotiation
- Operations
Timeline
Account Manager
Dinos Logistics
05.2018 - Current
Terminal Manager
CRH Transportation
10.2007 - 05.2018
Associate Of Business Administration - Business Administration
Southeast Missouri State University
General - General Studies
Francis Howell High School
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