Kyle Burnett
Little Elm
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Seeking to secure a position with a company that offers growth from within while allowing me to showcase my knowledge and experience obtained in almost 20 years of the insurance industry
Overview
19
19
years of professional experience
Work History
Litigation Bodily Injury Supervisor
Superior Risk Management
01.2024 - Current
- Manages litigation team under the umbrella of a Third Party Administrator, adjusting commercial trucking claims of differing complexities in all 50 states
- Lead liaison to the general counsel for the direct carriers
- Corporate Representative designated to speak on behalf of the company
- Coordinated team efforts to enhance productivity and meet project deadlines.
Processor Manager
Liberty Mutual
01.2017 - 01.2024
- Managed a team of 10-11 Processors conducting File Reviews, Diagnostics, 1:1s, and Performance Calibration while setting team expectations, providing individual feedback, and cultivating growth and development
- Sponsor of 'Allies in Action' resource group for the department in an effort to further DEI
Senior Claims Resolution Specialist I
Liberty Mutual
01.2017 - 01.2024
- Litigation mentor
- Team manager backup when on FTO
- Developed venue and UM/UIM training as the SME to Core department on good faith handling
- Safeco agent training on Colorado UM selection forms
- Co-lead on department discussions on liability and value
Examiner
GEICO
01.2006 - 01.2017
- Trial and Mediation experience
- Have held positions of differing complexity ranging from the Call Center to Complex, Subrogation, Arbitration
- Associate mentor in every department
Education
Stephen F. Austin Univ.
Nacogdoches, TX01.2001
Dallas Baptist University
Dallas, TX01.2004
Skills
- Team leadership
- Conflict resolution
- Performance management
- Staff development
- Six Sigma certification
Licenses
TX, AR, AZ, CT, FL, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NH, NM, NV, OK, OR, RI, UT, VT, WV, WY
Timeline
Litigation Bodily Injury Supervisor
Superior Risk Management
01.2024 - Current
Processor Manager
Liberty Mutual
01.2017 - 01.2024
Senior Claims Resolution Specialist I
Liberty Mutual
01.2017 - 01.2024
Examiner
GEICO
01.2006 - 01.2017
Dallas Baptist University
Stephen F. Austin Univ.
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