Kyle Cano
Director Of Operations
Hartville,OH
Summary
Ambitious leader with over 20 years of success in restaurant operations. Accomplished in developing systems to improve efficiencies and profitability. Skilled at analyzing reports to determine operational opportunities and being able to lead functional changes to yield better results. Proven track record of developing professional relationships and leveraging each individual's skillset to maximize growth.
Overview
23
23
years of professional experience
Work History
Director of Operations
TOMTREYCO Inc
Uniontown, OH
12.2021 - Current
- Accountable for results of 29 of 53 locations.
- Achieved labor results 2% lower than the Business unit while being 30 seconds faster.
- Achieved FOB(food over base) results .65% lower than the Business Unit
- Exceeded Business Unit sales growth by .75%
- Monitored team workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Area Supervisor
TOMTREYCO Inc
Uniontown, OH
10.2013 - 12.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals to improve their skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Followed up on daily workflow of three to twelve Restaurant Leaders.
- Maintained focus on building sales and guest counts while managing the budget for controllable costs.
- Prepared for, led, and participated in meetings to achieve alignment around goals.
- Established a system for delivering outstanding customer service across several locations.
- Consistently delivered sales and guest count increases above Business Unit and TV markets.
Skills
Coaching and mentoring
Staff training/development
Workflow refinement
Effective strategy implementation
Data-driven performance assessment
Professional networking
Exceptional customer service
Expertise in operational processes
Budgeting & Cost Controls
Organizational process scaling
Additional Information
- Drive thru Pillar Lead for Mid-Manager Leadership Council in Columbus Field Office
- Drive thru Team lead for NEO Business Unit
- Outstanding Contributor Mid-Manager award-2024
- Outstanding Restaurant Manager award- 2011, 2013
- Hamburger University Graduate (Restaurant Leadership Certification)-2007
- OTP3 (Technology Certification)-2017
Volunteer
I have coached a baseball team for seven years. We have developed a program that has yielded five consecutive winning seasons; including three championships.
I am currently serving as the Secretary on the Lake Youth Baseball Board of Directors. LYB is a nonprofit organization that oversees baseball operations for youths in our community.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
TOMTREYCO Inc
12.2021 - Current
Area Supervisor
TOMTREYCO Inc
10.2013 - 12.2021