Customer-oriented General Manager with over 7 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Cracker Barrel Old Country Store
06.2012 - Current
Overseeing the overall operations of the establishment and property management.
Managed a diverse team of professionals, fostering a positive work environment, and high employee satisfaction.
Manage staff of over 100 employees to ensure customer satisfaction, maintain quality standards, and control costs.
Key role in marketing and promoting the restaurant by establishing good relations with suppliers and vendors.
Responsible for financial management such as budgeting, forecasting, and financial reporting.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Bachelors of Applied Arts and Sciences - Public Affairs & Business Administration
UNIVERSITY OF NORTH TEXAS
Denton, Texas
12.2016
Associates in Web Design and Development - Web Design and Development
TEXAS STATE TECHNICAL COLLEGE
Waco, Texas
05.2013
Skills
Adobe Creative Cloud
Photoshop
Illustrator
Premiere Pro
Microsoft Office
Word
Excel
PowerPoint
Leadership and team building
Problem Resolution
Operations Management
P&L Management
References
Available Upon Request
Timeline
General Manager
Cracker Barrel Old Country Store
06.2012 - Current
Bachelors of Applied Arts and Sciences - Public Affairs & Business Administration
UNIVERSITY OF NORTH TEXAS
Associates in Web Design and Development - Web Design and Development
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