Kyle Cattapan

• Executed operations with a focus on safety and precision to minimize accidents and delays.
• Accepted and processed fares.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Transported customers to and from Location.
• Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
• Provided information about routes, destinations and timelines to inform passengers.
• Contributed to positive team atmosphere by supporting colleagues during peak times and sharing insights on improving service delivery.
• Collaborated with customer service team to address and resolve passenger complaints, improving overall service quality.
• Conducted daily vehicle inspections to identify maintenance needs, ensuring vehicle safety and operational efficiency.
• Fostered positive and welcoming environment on shuttle, receiving commendations from passengers for exceptional service.
• Maintained clean and neat shuttle for passenger comfort.
• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
• Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
• Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
• Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
• Assisted passengers with luggage and special needs, ensuring comfortable and accommodating travel experience.
• Implemented more efficient route plan, decreasing travel time and increasing passenger satisfaction.
• Adapted quickly to unexpected changes in routes or schedules, maintaining high levels of service despite challenges.
• Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
• Collaborated with dispatchers to optimize route planning and scheduling for maximum efficiency.
• Developed deep knowledge of local routes and area destinations.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.

I worked with the city administrators to enforce traffic regulations. We reduced traffic congestion at various locations throughout the city.

I dealt directly with the public, guiding them safely to their destination. I helped keep the streets clear for local residents.

We are the face of the City of Sedona and that envolves being aware of keeping the image of the city in a positive light.

• Established and maintained communication with carrier representatives to streamline special delivery arrangements and oversee shipment receipt documentation.
• Coordinated logistics for shipment materials, employing lift and hand trucks to ensure timely delivery to specified areas.
• Ensuring timely handling of numerous packages daily.
• Monitored and logged inventory shifts in WMS through handheld scanning technology.
• Conducted thorough comparisons of shipping orders and invoices with received items to confirm correctness.
• Streamlined order fulfillment and delivery operations to ensure timely and accurate service, thereby boosting customer satisfaction.
• Performed comprehensive safety inspections, identified potential hazards, and executed corrective actions to enhance overall safety standards in the distribution center.
• Executed proper packaging and handling methods to safeguard products against damage and loss during storage.
• Coordinated packaging of boxes, pallets, and crates, optimizing logistics for outgoing shipments.
• Coordinated with shippers to investigate and resolve issues concerning damaged goods and inventory shortages.
• Identified and recorded damaged items and shortages, engaging with shippers to rectify and prevent future discrepancies.
• Managed paperwork processing to expedite the logistics of goods being shipped and received, enhancing workflow efficiency.
• Conducted thorough cycle counting and reconciliation to maintain precise inventory levels.
• Meticulously packed and labeled materials, applying postage for efficient dispatch.
• Collaborated with accounting and recordkeeping staff to ensure accurate and up-to-date shipment data for effective reporting.
• Engaged with purchasing and customer service departments to identify and rectify inventory discrepancies, fostering improved teamwork and communication.
• Monitored and verified adherence to FDA guidelines during blood product packaging and shipping operations.

• Provided support during emergency situations such as natural disasters or accidents that required immediate attention from maintenance crews.
• Increased efficiency within the team by effectively communicating with coworkers and supervisors regarding project progress, challenges, and resource needs.
• Reduced vandalism in public spaces by promptly repairing or repainting damaged surfaces as needed.
• Ensured proper functioning of city drainage systems through routine inspection, cleaning, and repair work.
• Performed preventive maintenance and repairs on various types of equipment.
• Ensured timely completion of work orders while adhering to strict safety protocols at all times.
• Improved city cleanliness by regularly removing trash and debris from streets, sidewalks, and public areas.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
• Contributed to smooth city operations by quickly responding to maintenance requests from various municipal departments as needed.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Collaborated with other city departments to efficiently complete larger maintenance projects on time.
• Maximized equipment lifespan through diligent preventive maintenance checks on city-owned vehicles and machinery.