Kyle Cecil

Direct and oversee a cross-functional branch team, including customer service representatives, counter sales, warehouse staff, and delivery drivers.

• Manage end-to-end branch operations, ensuring seamless alignment between front-counter sales, inventory logistics, and final-mile delivery.

• Cross-train personnel across all branch positions to optimize daily workflow, maximize staff flexibility.

• Order Processing: Answering phone calls and emails to enter and manage customer orders for delivery.
• Proactive Communication: Tracking backorders and lead times, then notifying customers early about material delays so they can adjust their plans.
• Cross-Functional Support: Acting as a backup for past positions or additional department tasks as required.

my previous roles as needed.

Help customers at the counter as well as doing shipping, receiving, and picking orders for both the counter and to be sent out with either UPS or on our own delivery trucks.

• Load delivery truck, plan route and make deliveries in a timely and safe manner.
• Loaded delivery trucks with electrical supplies and packaged orders
• Verified bills of lading, shipping labels, and customer paperwork
• Delivered Graybar Electric shipments to commercial and industrial customers