Kyle Cook
White Bear Lake,MN
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Motion Industries through exceptional customer service and strategic planning. Skilled in relationship building and contract negotiation, adept at collaborating with teams to drive sales development. Achieved significant client retention, leveraging both hard and soft skills to exceed performance goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
ACCOUNT MANAGER
Motion Industries
02.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
KAMAN INDUSTRIAL
01.2012 - 02.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
High School Diploma -
White Bear South Campus Senior
White Bear Lake, MN06.2002
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Relationship Building
Strategic Planning
Sales Development
Networking skills
Account development
Documentation And Reporting
Goals and performance
Upselling
Contract Negotiation
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Building cars in my free time.
When I'm off on the weekends i like to build and fix cars. i currently have a 1962 Cadillac that i have been building for 7 years.
I have also built a few motors and can repair anything on a vehicle so far to date.
Timeline
ACCOUNT MANAGER
Motion Industries
02.2022 - Current
Account Manager
KAMAN INDUSTRIAL
01.2012 - 02.2022
High School Diploma -
White Bear South Campus Senior
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