Kyle Craig
Tucson,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
District Sales Manager
Tabula Rasa Accessories
10.2019 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server/Head Bartender
Hacienda Del Sol Guest Ranch Resort
11.2018 - 12.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upheld strict regulations for safe alcohol service and food safety.
Store Manager
Mattress Firm
08.2017 - 02.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Cosmetic Counter Manager
Macy's
01.2016 - 08.2017
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Aesthetics
Pure Aesthetics
Tucson, AZ05.2020
GED -
Flowing Wells High School
Tucson, AZ05.2007
Skills
- Customer Relationship Management
- Business Development and Planning
- Goals and Performance
- Lead Generation
- Customer Relationship Building
- Direct Sales
- Sales Team Leadership
- Customer Service Management
- Sales Leadership
Timeline
District Sales Manager
Tabula Rasa Accessories
10.2019 - Current
Server/Head Bartender
Hacienda Del Sol Guest Ranch Resort
11.2018 - 12.2019
Store Manager
Mattress Firm
08.2017 - 02.2019
Cosmetic Counter Manager
Macy's
01.2016 - 08.2017
No Degree - Aesthetics
Pure Aesthetics
GED -
Flowing Wells High School
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