Stephen Hayden
Bellbrook
Summary
Results-driven District Sales Manager with proven success in achieving sales growth with multiple sites and enhancing team performance through effective training, relationship management, and strategic goal setting. Still hold the record for highest sales achieved in a day at 202 as well as for the most memberships sold for the month at 1119 for the Irving Super Star location. This site was the first Super Star location to hit 9000 members out of 100 other locations.
Made it my duty to build strong community relationships that added business revenue as well as increasing name recognition, by planning and coordinating multiple site openings that encouraged community involvement.
Overview
3
3
years of professional experience
Work History
District Sales Manager
Endless Clean Car Wash
Fort Worth, TX
05.2024 - 05.2025
- Drove sales growth through effective territory management and customer engagement initiatives.
- Developed and maintained strong relationships with clients to enhance service loyalty and retention.
- Trained and mentored new sales representatives on company products and sales techniques.
- Monitored sales performance metrics to ensure alignment with organizational goals and objectives.
- Conducted regular site visits to assess operational efficiency and customer satisfaction levels at six locations in DFW and Galveston.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the districts.
- Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
District Sales Manager Texas and Oklahoma
Quick N Clean Car Wash
Fort Worth, TX
03.2023 - 02.2024
- Led sales initiatives to enhance customer engagement and retention strategies.
- Trained and mentored team members on effective sales techniques and customer service best practices.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Developed promotional campaigns to boost brand visibility and drive traffic to car wash locations.
- Managed inventory levels, ensuring optimal stock availability for seamless operations.
Site Manager and Sales Trainer
Super Star Car Wash/Quick N Clean Car Wash
DFW
04.2022 - 02.2024
- Oversaw daily operations, ensuring efficient workflow and service quality across multiple locations.
- Implemented training programs for staff, enhancing skills and customer service standards.
- Developed and maintained relationships with vendors, optimizing supply chain processes.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Led team meetings to align goals and foster a collaborative work environment among employees.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Bethel High School
Bethel, OKSkills
- Sales team leadership and Sales leadership
- Goal setting
- Territory management
- Relationship building and management
- Sales training
- Sales analysis
- Order management
- Customer relationship building
- Customer relationship management
- Direct sales
- Customer service management
- Performance improvements
- Team coordination
- Staff management
- Prospecting and account acquisition
- Sales territory management
- Staff training and development
- Time management
- Goal setting and achievement
- Decision-making
- Rapport and relationship building
- Customer complaint resolution
- Sales targeting
- Account acquisition
- Brand marketing
- Sales expertise
Timeline
District Sales Manager
Endless Clean Car Wash
05.2024 - 05.2025
District Sales Manager Texas and Oklahoma
Quick N Clean Car Wash
03.2023 - 02.2024
Site Manager and Sales Trainer
Super Star Car Wash/Quick N Clean Car Wash
04.2022 - 02.2024
High School Diploma -
Bethel High School