Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Daly

Long Beach,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

HV Payment Associate

FanDuel
06.2023 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity such as stacking.
  • Responded to customer inquiries and provided detailed account information.
  • Resolved disputes by processing refunds and debits to cardholders or merchants.
  • Investigated disputed credit or debit card transactions.
  • Reviewed and released withdrawals to all consumers.
  • Collaborated with the VIP team to ensure high value customer's had ease with their deposits and withdrawals.

Customer Operations Associate

FanDuel
08.2021 - 06.2023
  • Help users on various issues regarding accounts, transactions, sports wagers, promotions, and other technical errors through live chat and emails on SalesForce
  • Handle credits and promotional balances when issues occur to user accounts
  • Create and use macros and queries to quickly and efficiently solve user problems
  • Mastered the Sportsbook side of FanDuel to better understand what issues arise for users
  • Gained knowledge with all current/former promotions to better assist users and promote our promotions.

Stocker/Sales Associate

Cappy's Wine & Spirits
  • Obtain knowledge of the store's wine, champagne, liquors, and cordials to display expert salesmanship and product promotion to customers
  • Organize shelf and floor displays to ensure the store would appear aesthetically pleasing to customers
  • Stocked merchandise.

Shift Supervisor

CVS Health
03.2016 - 07.2020
  • Manage day-to-day store operations such as opening/closing the store
  • Monitored cash flow, ensuring the accuracy of money, voids, returns, coupons, and gift cards
  • Lead the staff during the shift by providing them with directives, ensuring tasks are being completed promptly, and keeping them motivated throughout the shift
  • Manage truck-day operations by checking invoices for discrepancies in billed versus received products, and maintaining records to account for any losses
  • Oversaw frontend, providing customers with friendly and helpful assistance while supporting cashiers at the register
  • Provide excellent customer service.

Kiddie Guard

Incorporated Village of Valley Stream
  • CPR/ First Aid Certified
  • Keep all patrons in the wading, interactive, and Olympic pool (3-foot section) safe
  • Ensured children had the proper hydration and food to supplement the daily vigorous exercise.

Recreation Staff

Incorporated Village of Valley Stream
  • Sell guest passes, memberships, swimming lessons, merchandise, and tickets to events
  • Organize and market special recreational events such as the annual Aquatics Show and Haunted Halloween House & Hayride
  • Perform data entry & analytics in Microsoft Excel to track both new pool memberships & membership retention rate compared to previous summers.

Education

Pursuing Bachelor of Science, Major: Marketing -

Nassau Community College
Garden City, New York

High School or Equivalent -

Valley Stream North High School
Franklin Square, New York

Skills

  • Salesforce Expert
  • AML Compliance
  • Fraud Detection
  • Customer Service
  • Microsoft Word
  • Leadership
  • Product Promotion & Cross-Selling
  • Retail Management
  • Fast Learner

Timeline

HV Payment Associate

FanDuel
06.2023 - Current

Customer Operations Associate

FanDuel
08.2021 - 06.2023

Shift Supervisor

CVS Health
03.2016 - 07.2020

Stocker/Sales Associate

Cappy's Wine & Spirits

Kiddie Guard

Incorporated Village of Valley Stream

Recreation Staff

Incorporated Village of Valley Stream

Pursuing Bachelor of Science, Major: Marketing -

Nassau Community College

High School or Equivalent -

Valley Stream North High School

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Kyle Daly