Kyle Des Lauriers
Summary
A dedicated and detail-oriented professional with a relentless work ethic and a passion for exceeding expectations. Known for going the extra mile to ensure tasks are completed with precision and excellence. Eager to embrace challenges head on and committed to continuous personal and professional growth. A proven asset who thrives in a dynamic environment and delivers results. Outgoing team player.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Billing Specialist
Pridestar EMS
03.2020 - Current
- Prepared billing correspondence and maintained database to organize billing information.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Utilized various software programs to process customer payments.
- Managed collections claims for unpaid bills against estates of debtors.
- Collected payments and applied to patient accounts.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Collaborated with customers to resolve disputes.
Parts Specialist
Commonwealth Motors
02.2018 - 03.2020
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Ensured compliance with industry regulations by staying current on changes in legislation related to automotive parts procurement and distribution.
- Ordered parts from various distributors to fulfill demands.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Issued parts to technicians to complete customers' repairs.
Inventory Control Supervisor
Pep Boys Auto Parts & Service
06.2016 - 02.2018
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Processed damaged goods and completed wasted inventory paperwork.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Analyzed sales trends to forecast future demand patterns, enabling proactive adjustments to inventory levels as needed.
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
Education
Bachelor of Arts - Illustration
Montserrat College of Art
Beverly, MA05.2016
Associate of Arts - Illustration
Northern Essex Community College
Haverhill, MA05.2013
Skills
Dispute Negotiation
Error Revision
Collection calls
Debt management
Quality Control
Troubleshooting
Project status updates
Data Entry
Teamwork and Collaboration
Customer Service
Artistic Design
Idea Development and Brainstorming
Certification
CAC- Certified Ambulance Coder
Languages
American Sign Language
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balance401k matchWork from home optionCareer advancementHealthcare benefitsFlexible work hoursPersonal development programsPaid sick leaveCompany CulturePaid time offSoftware
Microsoft Office
Adobe
Procreate
Zoll Data systems
IOS
Interests
Film
Art
Breweries
Games
Comics
Timeline
Medical Billing Specialist
Pridestar EMS
03.2020 - Current
Parts Specialist
Commonwealth Motors
02.2018 - 03.2020
Inventory Control Supervisor
Pep Boys Auto Parts & Service
06.2016 - 02.2018
Bachelor of Arts - Illustration
Montserrat College of Art
Associate of Arts - Illustration
Northern Essex Community College
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