Dynamic and determined professional with a proven track record in technology management and customer service, seeking to leverage a diverse skill set in a long-term employment opportunity. Transitioned from a convenience store associate to technology department manager, excelling in team leadership and consistently surpassing sales goals while training staff in technical operations. Experience includes running a successful photography business and hands-on expertise in residential carpentry, electrical work, and plumbing, acquired through family influence and personal projects. Committed to continuous growth and development, with aspirations of becoming a lead fire instructor at the state level, while maintaining a strong foundation in various trades.
Overview
11
11
years of professional experience
1
1
Certification
Work History
State Program Manager/ CRR Specialist
Pennsylvania Office of the State Fire Commissioner
Harrisburg, PA
04.2024 - Current
Program manager
State Representative for fire reporting and prevention
Data collection and analytics
Computer program design and consultation
Data program development
Developed and implemented project plans to enhance operational efficiency and effectiveness.
Led cross-functional teams to drive program initiatives and achieve strategic objectives.
Coordinated stakeholder engagement to ensure alignment on project goals and deliverables.
Analyzed program outcomes to identify areas for improvement and implement corrective actions.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Supervisor
Delaware County Emergency Service Training Center
Sharon Hill, PA
01.2021 - Current
Track
Led team to optimize operational processes, enhancing efficiency and workflow.
Developed training programs for staff, fostering skill growth and performance improvement.
Mentored junior managers, promoting leadership development and succession planning.
Managed conflict resolution among team members, maintaining a positive work environment.
Handyman and Construction Services
01.2019 - Current
Residential Demo and remodel
Basic framing and drywall work
Basic electrical and wiring
Light plumbing work
Landscape work
Photographer/Business Owner
Dipilla Photography
01.2016 - Current
Part time, per job
Working with client through the entire photography process
First contact/meeting
Payment and contract
Photography
Image editing
Image delivery
Satisfactory close out
Filing quarterly taxes and expense reports
Hiring second photographers
Securing props, locations and items needed for photoshoots
Website: Dipillaphotography.com
Instagram and Facebook: Dipilla Photography
Fire Instructor
Delaware County Emergency Services Training Center
01.2015 - Current
Part time, choose your shift
Keep up on fire and training certificates
Gear and equipment check
Teach students skills
Help prepare training stations and test
Photographer/Inventory Specialist
Piazza Auto Group
03.2017 - 03.2024
Full time position
Taking photos of car inventory for website
Manage and prioritize 22 dealerships
Collaborate with photography team to give aid at locations
Drive company vehicle daily to dealerships
Meet with owners and managers on current inventory and issues
Managed photo editing process using industry-standard software for optimal image quality.
Collaborated with sales team to enhance visual storytelling in advertisements.
Captured high-quality images of vehicles for marketing and promotional materials.
Hole Watch/Fire Watch
TekSolv
01.2017 - 01.2023
Part time, choose your shift
Work 12 to 14-hour shifts
All weather work in hazardous situations
Monitor air for hole digging and tunnel work
Watch for sparks and fire during welding work
Keep up with certificates and lifesaving equipment
Lot Attendant
Piazza Volkswagen of Ardmore
01.2021 - 08.2021
Clean up and organize car lot
Move customer cars
Stock in new and used inventory
Greet customers and help them find information
Take cars to and from detail
Take cars to be gassed and serviced
Package Delivery Helper
UPS
11.2016 - 03.2017
Delivering packages to homes and businesses
Organizing packages in trucks by street and address
Long strenuous hours and Harsh weather conditions
Technology Department Manager
Office Depot
08.2015 - 01.2017
Key holder to open and close store
Weekly inventory checks and balances
Weekly training of tech team and associates
Weekly meetings on goals and issues
Weekly customer contact regarding satisfactions scores and experience
Constant upselling and recommending services in print and technology
Fixing computers and assisting lower staff
Store Associate
No Name Food Store
01.2015 - 11.2015
Open and close the store
Cashier
Stock shelves and refrigerators
Cleaning store daily
Education
Associate in AFA - Photography
Delaware County Community College
Media, PA
01.2019
High School Diploma - undefined
Academy Park High School
Sharon Hill, PA
01.2015
Skills
Photography
Emergency Management
Emergency Educator
Business and Management
Construction
Program Director
Certification
Certified PA State Fire Instructor
VFIS Driving Instructor
Fire Prevention Instructor
Community Risk Reduction Instructor
Interests
Coding and Programming
App Development
Web Development and Design
Design and Build Websites
Developing software, websites, and apps in various programming languages
Graphic Design
Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Photography
Getting involved in local advocacy groups to promote positive change in the community
Fundraising Events
Volunteer Work
Personal Development and Self-Improvement
Timeline
State Program Manager/ CRR Specialist
Pennsylvania Office of the State Fire Commissioner
04.2024 - Current
Supervisor
Delaware County Emergency Service Training Center
01.2021 - Current
Lot Attendant
Piazza Volkswagen of Ardmore
01.2021 - 08.2021
Handyman and Construction Services
01.2019 - Current
Photographer/Inventory Specialist
Piazza Auto Group
03.2017 - 03.2024
Hole Watch/Fire Watch
TekSolv
01.2017 - 01.2023
Package Delivery Helper
UPS
11.2016 - 03.2017
Photographer/Business Owner
Dipilla Photography
01.2016 - Current
Technology Department Manager
Office Depot
08.2015 - 01.2017
Fire Instructor
Delaware County Emergency Services Training Center
Administrative Assistant/Case Manager for the Street Outreach Program at EMPOWER225Administrative Assistant/Case Manager for the Street Outreach Program at EMPOWER225