Kyle Dow
Charleston,IL
Summary
Results-driven Universal Banker with expertise in cash handling and transaction processing. Proven ability to enhance customer satisfaction through effective needs assessment and team collaboration.
Overview
4
4
years of professional experience
Work History
Universal Banker
First Mid Bank & Trust
Charleston, IL
06.2024 - Current
- Assisted customers with account inquiries, transactions, and product recommendations.
- Processed loan applications and ensured compliance with banking regulations.
- Utilized digital banking tools to enhance customer engagement and support.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Store Manager
Maurices
Mattoon, IL
05.2022 - 04.2024
- Oversaw daily store operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff to enhance product knowledge and improve sales techniques.
- Implemented visual merchandising strategies to maximize product visibility and drive sales.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Business Management
Lake Land College
Mattoon, ILHigh School Diploma -
Mattoon High School
Mattoon, IL05-2019
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Transaction processing
Timeline
Universal Banker
First Mid Bank & Trust
06.2024 - Current
Store Manager
Maurices
05.2022 - 04.2024
Business Management
Lake Land College
High School Diploma -
Mattoon High School