Managed corporate group/meeting specialists, overseeing vendor relationships and acting as customer liaison.
Directed the negotiation of group/meeting air contracts.
Identified process improvements to drive savings for the organization and increase efficiencies for the team, resulting in better customer satisfaction.
Managed cross-functional collaboration with internal departments to ensure effective oversight of customer budget, quality control and travel reporting data.
Increased department visibility and engagement using various strategies such as delivering educational sessions, managing proposal submissions, conducting on-site meetings, organizing webinars, and designing marketing materials.
Account Manager
04.2017 - 02.2019
Successfully handled account management responsibilities for 35+ clients in the mid-Michigan region
Led account reviews, consulted on best practices and travel policies and procedures, managed customer service inquiries.
Reporting Analyst
03.2015 - 05.2018
Demonstrated ability to handle an increased level of responsibility by accepting promotion to oversee all data and reporting for agency's customer-base and account management team, while still maintaining responsibilities of program travel management.
Supported project implementation of new reporting software, while retiring unneeded processes and systems.
TRAVEL MANAGER
Neogen Corporation
Lansing, MI
02.2009 - 03.2012
Managed logistics for annual sales/incentive meetings, coordinating site selection and inspections, contract negotiations, audiovisual setups, catering, registration, excursions and events.
Conducted research and provided CFO with recommendations for vendor contract negotiations
Managed employee travel requests within corporate policy while implementing cost-saving controls.
Received numerous accolades for delivering exceptional customer service.
GROUP TRAVEL MANAGER
Passageways Travel (formerly Spartan Travel)
East Lansing, MI
02.1999 - 03.2009
Successfully coordinated end-to-end groups, meetings, and incentive travel for multiple clients.
Managed contract negotiations, budgets, billing, online registration and documentation. Coordinated on-site logistics for meetings and events.
Managed Lansing Airport office, facilitating communication between agency staff and airlines and offering customer support on-site.
Education
Bachelor of Science - Business Admin.
Northwood University
Midland, MI
Associate of Science - Tourism and Travel Agency Operations
Lansing Community College
Lansing, MI
Skills
Meeting Management
Contract Negotiation
Account Management
Professional Relationship Building
Process Improvement
Team Building
Innovative Problem Solving
Time Management
Strong Written/Verbal Communication
Budget Oversight
Operations Management
Social - Linkedin
LinkedIn.com/in/kylejoelliott
References
Provided upon request.
Timeline
Account Manager
04.2017 - 02.2019
Reporting Analyst
03.2015 - 05.2018
SENIOR MANAGER, GROUPS & MEETINGS
FROSCH, A Chase Company
03.2012 - 03.2024
TRAVEL MANAGER
Neogen Corporation
02.2009 - 03.2012
GROUP TRAVEL MANAGER
Passageways Travel (formerly Spartan Travel)
02.1999 - 03.2009
Bachelor of Science - Business Admin.
Northwood University
Associate of Science - Tourism and Travel Agency Operations
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems