Overview
Work History
Education
Skills
Social - Linkedin
References
Timeline
Generic

Kyle Elliott

Haslett,MI

Overview

25
25
years of professional experience

Work History

SENIOR MANAGER, GROUPS & MEETINGS

FROSCH, A Chase Company
Houston, TX
03.2012 - 03.2024
  • Managed corporate group/meeting specialists, overseeing vendor relationships and acting as customer liaison.
  • Directed the negotiation of group/meeting air contracts.
  • Identified process improvements to drive savings for the organization and increase efficiencies for the team, resulting in better customer satisfaction.
  • Managed cross-functional collaboration with internal departments to ensure effective oversight of customer budget, quality control and travel reporting data.
  • Increased department visibility and engagement using various strategies such as delivering educational sessions, managing proposal submissions, conducting on-site meetings, organizing webinars, and designing marketing materials.

Account Manager

04.2017 - 02.2019
  • Successfully handled account management responsibilities for 35+ clients in the mid-Michigan region
  • Led account reviews, consulted on best practices and travel policies and procedures, managed customer service inquiries.

Reporting Analyst

03.2015 - 05.2018
  • Demonstrated ability to handle an increased level of responsibility by accepting promotion to oversee all data and reporting for agency's customer-base and account management team, while still maintaining responsibilities of program travel management.
  • Supported project implementation of new reporting software, while retiring unneeded processes and systems.

TRAVEL MANAGER

Neogen Corporation
Lansing, MI
02.2009 - 03.2012
  • Managed logistics for annual sales/incentive meetings, coordinating site selection and inspections, contract negotiations, audiovisual setups, catering, registration, excursions and events.
  • Conducted research and provided CFO with recommendations for vendor contract negotiations
  • Managed employee travel requests within corporate policy while implementing cost-saving controls.
  • Received numerous accolades for delivering exceptional customer service.

GROUP TRAVEL MANAGER

Passageways Travel (formerly Spartan Travel)
East Lansing, MI
02.1999 - 03.2009
  • Successfully coordinated end-to-end groups, meetings, and incentive travel for multiple clients.
  • Managed contract negotiations, budgets, billing, online registration and documentation. Coordinated on-site logistics for meetings and events.
  • Managed Lansing Airport office, facilitating communication between agency staff and airlines and offering customer support on-site.

Education

Bachelor of Science - Business Admin.

Northwood University
Midland, MI

Associate of Science - Tourism and Travel Agency Operations

Lansing Community College
Lansing, MI

Skills

  • Meeting Management
  • Contract Negotiation
  • Account Management
  • Professional Relationship Building
  • Process Improvement
  • Team Building
  • Innovative Problem Solving
  • Time Management
  • Strong Written/Verbal Communication
  • Budget Oversight
  • Operations Management

Social - Linkedin

LinkedIn.com/in/kylejoelliott

References

Provided upon request.

Timeline

Account Manager

04.2017 - 02.2019

Reporting Analyst

03.2015 - 05.2018

SENIOR MANAGER, GROUPS & MEETINGS

FROSCH, A Chase Company
03.2012 - 03.2024

TRAVEL MANAGER

Neogen Corporation
02.2009 - 03.2012

GROUP TRAVEL MANAGER

Passageways Travel (formerly Spartan Travel)
02.1999 - 03.2009

Bachelor of Science - Business Admin.

Northwood University

Associate of Science - Tourism and Travel Agency Operations

Lansing Community College

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Kyle Elliott