Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyle Ferguson

New Rochelle

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

The Bristal Assisted Living
01.2023 - 06.2026
  • Maintained cleanliness and organization of service areas to enhance operational efficiency.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Operated equipment safely while adhering to all safety protocols and procedures.
  • Collaborated with team members to streamline workflow and improve service delivery.
  • Conducted regular inspections of service tools and equipment for maintenance needs.
  • Managed inventory levels, ensuring supplies were stocked for uninterrupted operations.

Shift Lead

McDonald's Restaurant
03.2021 - 01.2023
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored team members on operational procedures and customer service standards.
  • Monitored inventory levels, placing orders to maintain stock consistency and minimize waste.
  • Implemented process improvements that enhanced speed of service during peak hours.
  • Coordinated shift schedules, ensuring adequate staffing for smooth operations at all times.
  • Conducted performance evaluations, providing constructive feedback to support employee development.

Shift Manager

Five Guys Burgers and Fries
07.2019 - 03.2021
  • Supervised daily operations to ensure team efficiency and adherence to safety protocols.
  • Trained and mentored crew members on operational best practices and customer service standards.
  • Implemented workflow improvements, enhancing service delivery and reducing downtime.
  • Conducted performance evaluations, providing constructive feedback for continuous team development.
  • Collaborated with management to develop training programs tailored to crew needs and operational goals.
  • Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.

Education

High school diploma - AVID

Mount Vernon High School
06-2019

Associate of Arts - Business Administration

Monroe College
Bronx, NY
06-2024

Skills

  • Facility cleaning
  • Inventory maintenance
  • Customer engagement
  • Janitorial duties
  • Ensuring customer satisfaction
  • Supply management
  • Cross-functional teamwork
  • Strong work ethic

Languages

English

Timeline

Housekeeping Supervisor

The Bristal Assisted Living
01.2023 - 06.2026

Shift Lead

McDonald's Restaurant
03.2021 - 01.2023

Shift Manager

Five Guys Burgers and Fries
07.2019 - 03.2021

High school diploma - AVID

Mount Vernon High School

Associate of Arts - Business Administration

Monroe College
Kyle Ferguson