KYLE FISHER
Westland
Summary
Highly motivated and results-driven sales professional with a proven track record of exceeding targets and driving revenue growth. Possessing exceptional interpersonal skills and a keen ability to understand client needs, I excel in building lasting relationships and closing deals. Seeking to leverage my expertise to drive sales success and deliver outstanding customer experiences while contributing to the growth of a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Delivery Driver
American Insulated Glass
Westland, MI
02.2020 - Current
- Assuring the accurate loading of glass products onto the delivery truck, meticulously verifying quantities and quality
- Executing timely and secure deliveries of glass products to designated locations, adhering strictly to prescribed routes and schedules
- Exhibiting outstanding customer service by suggesting additional stock sheets or related products to customers, adeptly seizing upselling opportunities
- Conducting regular inspections of the delivery vehicle to uphold its optimal functionality, promptly addressing any maintenance concerns
- Abiding by all MDOT (Michigan Department of Transportation) regulations and standards governing driving, vehicle upkeep, and safety protocols, ensuring full compliance and mitigating on-road risks
- Additionally, overseeing a route valued at $350,000 underscores your pivotal responsibility in managing valuable assets while executing delivery operations efficiently
Route Sales Representative
Alpha Baking Co
Wixom, MI
09.2017 - 01.2020
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Pick up and Delivery
Restoration
Plymouth, MI
03.2016 - 09.2017
- Responding to homes affected by disasters such as fires, floods, or other major damages to retrieve electronic devices
- Methodically extracting electronics from affected areas, meticulously labeling each item, and conducting thorough inventory management
- Safely loading the electronics onto the delivery truck, ensuring secure transportation to the restoration facility
- Demonstrating compassion and empathy towards customers during their challenging times, providing support and reassurance
- Expertly capping off water and gas lines to prevent leaks and further damage, prioritizing safety and minimizing risks
- Additionally, returning and reinstalling appliances deemed salvageable after restoration, ensuring proper functionality and customer satisfaction
Driver Manager
NATIVE WHOLESALE
Westland, MI
05.2014 - 03.2016
- Manage a team of 9 drivers, ensuring they adhere to schedules and meet delivery targets
- Conduct regular performance evaluations and training sessions to optimize driver efficiency and effectiveness
- Oversee the accurate pulling of orders for each truck, ensuring all products are correctly loaded and ready for delivery
- Manage the maintenance schedule for all trucks, scheduling routine inspections and repairs as needed to ensure fleet reliability and safety
- Handle all aspects of driver personnel management, including hiring, firing, and disciplinary actions
- Conduct interviews and onboard new drivers, ensuring they are properly trained and equipped for their roles
- Oversee the receiving process for new product shipments, verifying quantities and quality
Team Leader
Karmann USA
Northville, MI
02.2012 - 05.2014
- Construct hard tops for the Pontiac G6 and Chrysler Sebring vehicles according to specifications and quality standards
- Follow assembly instructions and blueprints to ensure precise fit and alignment of components
- Conduct regular inventory checks to identify shortages or discrepancies and coordinate with supervisors or purchasing staff to replenish supplies as needed
- Keep work area clean and organized, adhering to 5S principles and company cleanliness standards
- Provide guidance and support to fellow team members, assisting with problem-solving and ensuring smooth workflow
Team Leader
Computer Van Lines
04.2008 - 02.2012
- Efficiently pull and prepare orders for next-day delivery, ensuring accuracy and timeliness in fulfillment processes
- Safely and securely load products onto designated trucks, optimizing space utilization and adhering to loading protocols to prevent damage
- Lead a team of warehouse workers, delegating tasks and assigning roles to ensure the timely and accurate completion of job duties
- Provide clear instructions and guidance to team members, monitoring progress and providing support as needed to overcome any obstacles
- Continuously evaluate warehouse operations and identify opportunities for optimization, streamlining workflows to improve efficiency and productivity
Dietary Aid
Marquette House
07.2005 - 04.2010
- Assist in the preparation and serving of meals according to prescribed menus and dietary guidelines
- Set up dining areas for meal service, including arranging tables, chairs, and table settings
- Clean and reset dining room
- Assist residents with seating, serving food, and providing any necessary support or accommodations during meal times
- Maintain cleanliness and orderliness in the kitchen and dining areas, including washing dishes, sanitizing surfaces, and disposing of waste
- Interact with residents in a courteous and respectful manner, addressing any dietary preferences or special requests with sensitivity and professionalism
Education
High School Diploma -
John Glenn High School
Westland, MI06-2005
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Punctual and reliable
- Problem-solving
- Customer relationship building
- Sales closing
- Sales development
- Upselling and cross selling
Timeline
Delivery Driver
American Insulated Glass
02.2020 - Current
Route Sales Representative
Alpha Baking Co
09.2017 - 01.2020
Pick up and Delivery
Restoration
03.2016 - 09.2017
Driver Manager
NATIVE WHOLESALE
05.2014 - 03.2016
Team Leader
Karmann USA
02.2012 - 05.2014
Team Leader
Computer Van Lines
04.2008 - 02.2012
Dietary Aid
Marquette House
07.2005 - 04.2010
High School Diploma -
John Glenn High School
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