KYLE FOX
Kingston Springs,TN
Summary
Results-oriented Regional Manager with 12 years in strategic planning, budget management, and team development. Transformed underperforming regions into high-performing operations through innovative solutions and leadership coaching. Focused on aligning sales and service objectives to enhance customer retention and operational efficiency while fostering high-performing teams and a positive culture.
Overview
13
13
years of professional experience
Work History
Regional manager
Aptive Environmental
03.2023 - Current
- Led operations across multi-state region, enhancing performance, growth, and customer satisfaction in a highly competitive market.
- Consistently exceed gross margin targets through strategic planning, disciplined execution, and team development.
- Recognized as a high-performing leader, frequently selected to fix underperforming regions and guide them to sustained success.
- Served on six internal committees, advancing company-wide improvements in training, operations, and leadership development while managing regional responsibilities.
- Partner closely with sales and service departments to align goals, improve customer retention, and maximize operational efficiency.
- Analyze regional performance metrics and KPIs to identify trends, drive improvements, and report results to executive leadership.
- Develop and manage regional budgets, ensuring alignment with company financial goals and efficient resource allocation.
- Conduct regular field visits to branches to assess operations, support local leadership, and ensure brand and service standards are upheld.
- Recruit, train, and coach branch managers and other key staff, fostering a strong leadership pipeline within the region.
- Implement corporate initiatives and standard operating procedures consistently across all branches to ensure compliance and service excellence.
- Managed customer satisfaction initiatives and resolved high-level escalations, protecting brand reputation and supporting client retention.
Branch manager
Aptive Environmental
09.2014 - 03.2023
- Oversaw daily operations of branch, ensuring efficient service delivery, driving sales, enhancing customer support, and managing technician performance.
- Monitored branch financials including revenue, expenses, and profit margins to meet or exceed monthly performance targets.
- Drove branch growth through local marketing strategies, implementing door-to-door campaigns and customer referral programs that increased local engagement.
- Drove branch growth through local marketing strategies, door-to-door campaigns, and customer referral programs.
- Conducted regular training sessions and ride-alongs to ensure quality service, technical accuracy, and strong customer interactions.
- Monitored branch financials, analyzing revenue, expenses, and profit margins to achieve monthly performance targets.
Service Manager
Alterra Pest Control
03.2014 - 09.2014
- Directed daily pest service operations, balancing technician schedules, customer needs, and route efficiency.
- Resolved escalated service issues, coordinating corrective actions and restoring customer confidence.
- Coached technicians on treatment standards, safety practices, and professional customer communication.
- Reviewed service reports and inspection notes to ensure accurate follow-up and compliant documentation.
Education
High School Diploma -
Plainfield Central High School
Plainfield, ILSkills
- Strategic Planning
- Budget Management
- Performance Analysis
- Operational Efficiency
- Customer Retention
- Sales Strategy
- Operational management
- Market Expansion
- Operations management
- Territory leadership
- Performance management
Timeline
Regional manager
Aptive Environmental
03.2023 - Current
Branch manager
Aptive Environmental
09.2014 - 03.2023
Service Manager
Alterra Pest Control
03.2014 - 09.2014
High School Diploma -
Plainfield Central High School