Kyle Freund
Lakewood,CO
Summary
Accomplished Director of Operations with a proven track record at CSS, adept in strategic planning and operational efficiency. Excelled in leadership training and workforce planning, significantly enhancing team performance and operational improvements. Skilled in fostering strong client relationships and driving revenue growth through effective strategic execution.
Overview
10
10
years of professional experience
Work History
Director of Operations
CSS
03.2022 - Current
- Established strong client relationships, maintaining contracts to maximize overall company earnings.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Participated in industry conferences and events, staying current on best practices in Food&Beverage methodologies.
- Provided team leadership, mentoring junior staff members to achieve their full potential.
- Facilitated collaboration between departments, fostering a culture of continuous improvement in achieving shared financial targets.
Revenue Manager
Premier Parks
03.2016 - 02.2020
- Established strong client relationships, maintaining contracts to maximize overall company earnings.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Participated in industry conferences and events, staying current on best practices in Food&Beverage methodologies.
- Provided team leadership, mentoring junior staff members to achieve their full potential.
- Facilitated collaboration between departments, fostering a culture of continuous improvement in achieving shared financial targets.
Food and Beverage Manager
North Star Food and Beverage
02.2015 - 02.2016
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Education
Video Game Design And Development -
Southern Polytechnic State University
Marietta, GANorthgate High School
Newnan, GA2012
Skills
- Operational Efficiency
- Strategic planning and execution
- Leadership training
- Workforce Planning
- Staff training/development
Timeline
Director of Operations
CSS
03.2022 - Current
Revenue Manager
Premier Parks
03.2016 - 02.2020
Food and Beverage Manager
North Star Food and Beverage
02.2015 - 02.2016
Video Game Design And Development -
Southern Polytechnic State University
Northgate High School
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