Kyle Gallagher
Upper Chichester,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Furry Land. Expert in operations management and staff development, achieving significant improvements in sales and profitability. Skilled in fostering client relationships and proficient in problem resolution, demonstrating exceptional leadership and time management abilities. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Furry Land
10.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
Bartender
Duffers Mill
03.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Trainer
Duffers Mill
03.2023 - 05.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Barback
Duffers Mill
03.2023 - 05.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Pet Stylist
PetSmart
01.2020 - 04.2023
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet's needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
Education
High School Diploma -
Chichester Senior High School
Boothwyn, PA06.2020
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Staff training/development
- Customer Relationship Management
Accomplishments
I was selected to be part of the Petsmart groom team. In this role I traveled the US and competed in dog grooming competitions, to the AKC standard.
Certification
- RAMP Certification (expires Nov 30, 2025)
Timeline
General Manager
Furry Land
10.2023 - 05.2024
Bartender
Duffers Mill
03.2023 - 05.2024
Server Trainer
Duffers Mill
03.2023 - 05.2024
Barback
Duffers Mill
03.2023 - 05.2024
Pet Stylist
PetSmart
01.2020 - 04.2023
High School Diploma -
Chichester Senior High School
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