Summary
Overview
Work History
Education
Skills
Timeline
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KYLE GEDDES

North Grosvenor Dale,CT

Summary

Accomplished Customer Experience Agent, successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

10
10
years of professional experience

Work History

Customer Experience Agent

Zeman Homes
04.2022 - Current
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Collaborated with internal team members and vendors to resolve customer concerns and deliver enhanced customer experiences.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Jewelry Consultant

Sterling Jewelers Inc.
09.2019 - 04.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Paralegal Specialist

CIRILLO LAW
04.2014 - 09.2019
  • Maintained law and administrative library, as well as department files and records.
  • Investigated claims and prepared processing documentation.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Education

GED -

Mount Wachusett Community College
Gardner, MA

Skills

    • Account Management
    • Sales Quota Achievement
    • Operations Management
    • Community Networking
      • Territory Expansion
      • Document Processing
      • Schedule Management
      • Performance Monitoring

Timeline

Customer Experience Agent

Zeman Homes
04.2022 - Current

Jewelry Consultant

Sterling Jewelers Inc.
09.2019 - 04.2022

Paralegal Specialist

CIRILLO LAW
04.2014 - 09.2019

GED -

Mount Wachusett Community College

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KYLE GEDDES