Kyle Gelsomini
Ballston Spa,NY
Summary
Dynamic Senior Trainer with Upstate Canine Academy, skilled in relationship building and quality assurance. Proven track record in mentoring staff and enhancing program effectiveness through performance tracking. Adept at effective communication and problem solving, fostering engaging environments for clients and other staff. Committed to excellence in training and client satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Trainer
Upstate Canine Academy
Clifton Park, New York
03.2020 - Current
- Supervised other employees to ensure quality of work and time management.
- Directly working with the facility manager to ensure that standards were met and operating procedures are executed appropriately.
- Effective communication with clients involving consultations, scheduling, troubleshooting, and invoicing/contracts etc.
- Mentored junior trainers in effective teaching strategies and client interaction.
- Collaborated with team to create engaging learning environments for dogs , owners and staff members.
- Led workshops to enhance staff skills in dog handling techniques.
- Evaluated program effectiveness and made adjustments based on participant progress.
- Developed strong relationships with clients to understand their needs and preferences.
Daycare Attendant and Trainer
k9 to 5 Dog Training
Dover , NH
11.2019 - 03.2020
- Maintained daily logs in reference to clients, payments, incidents, services, and inventory.
- Worked directly with other staff members to ensure cleanliness, quality of service, and that all daily tasks were up to standard.
- Communicated with clients in regard to their dogs' needs, expectations, payment, and scheduling.
Senior K9 Handler
Coastal Canine
North Hampton, New Hampshire
01.2019 - 11.2019
- Managed and planned for the care of dogs.
- Trained new staff on all procedures.
Photographer and Videographer
Bear Grips
Peabody, Massachusetts
06.2018 - 03.2019
- Planned and prepared for photo/video shoots, on and off site.
- Editing and uploading product pictures and videos.
- Met weekly and monthly quotas for content.
Sales Associate
Newburyport Fish
Newburyport, Massachusetts
07.2017 - 07.2018
- Prepared customized orders in accordance with customer requests.
- Maintained a safe work environment and made sure inventory was accurate and full.
Mobile Sales Associate and Computer Technichian
Staples
Seabrook, New Hampshire
02.2014 - 02.2016
- Engaged customers in product demonstrations and answered inquiries effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels by restocking products and organizing displays.
- Collaborated with team members to meet store targets and improve customer experience.
- Educated customers on device features, plans, and promotions to enhance understanding.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Handled customer complaints professionally, ensuring satisfaction and service recovery.
- Developed relationships with customers by providing excellent customer service.
Education
High School Diploma -
Amesbury High School
Amesbury, MA01-2015
Skills
- Time management
- Relationship building
- Problem solving
- Quality assurance
- Team collaboration
- Effective communication
- Performance tracking
- Work ethic
Timeline
Senior Trainer
Upstate Canine Academy
03.2020 - Current
Daycare Attendant and Trainer
k9 to 5 Dog Training
11.2019 - 03.2020
Senior K9 Handler
Coastal Canine
01.2019 - 11.2019
Photographer and Videographer
Bear Grips
06.2018 - 03.2019
Sales Associate
Newburyport Fish
07.2017 - 07.2018
Mobile Sales Associate and Computer Technichian
Staples
02.2014 - 02.2016
High School Diploma -
Amesbury High School
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