Kyle Genovese
Hamburg,NY
Summary
Experienced laborer with a strong background in construction, maintenance, and repair tasks. Ready to leverage valuable skills in a new role. Demonstrated ability to effectively manage diverse physical tasks and consistently achieve high-quality results. Recognized as a reliable and adaptable team player who thrives in dynamic and challenging work environments.
Overview
11
11
years of professional experience
Work History
Human Resources Associate
Research Foundation for SUNY
Buffalo, NY
05.2024 - Current
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Researched payroll, COBRA, disability and FMLA issues.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
Insurance Agent
Allegiance Portfolio Services
Hamburg, NY, USA
10.2023 - 05.2024
- Developed and implemented winning marketing strategies to compete in an ever changing, dynamic and aggressive financial services industry
- Builds positive customer relationships through networking opportunities as well as leveraging a customer relationship management system (CRM) to manage leads, track interactions, and optimize follow-up strategies
- Generated new business and developed a book of business by identifying new opportunities and nourishing existing client relationships
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans based off of individual client needs
- Market and sell a full line of insurance and financial products, serving as a trusted adviser to individuals and businesses
- Provided high quality customer service for existing clients, including claims handling and advising.
Sales and Leasing Consultant
West Herr Automotive Group
06.2021 - 10.2023
- Proficiently sells a wide range of new Nissan vehicles and used vehicles from a variety of manufacturers to meet the customer’s need using a consultative and customer-oriented sales process
- Maintains expert knowledge of automotive technical specifications, safety, and convenience features
- Arranges special orders for customers by documenting preferences, researching options and pricing, and delivering on expectations
- Builds positive customer relationships through networking opportunities as well as leveraging a customer relationship management system (CRM) to manage leads, track interactions, and optimize follow-up strategies
- Manages relationships from discovery through post-purchase and subsequent repeat purchases with a recurring and growing customer base
- Follow-up with customers post-purchase to address any concerns, ensure satisfaction, and inform customers of associated services and products such as extended coverage warranties and maintenance programs
- Collaborates closely with finance, insurance, and lien teams to streamline the sales process, financing, and aftermarket add-on sales for customers
- Exceeds customer satisfaction goals set forth by the dealership and Nissan each quarter since starting
Correctional Officer
New York State Department of Corrections
11.2018 - 05.2021
- Supervised inmate activities in controlled settings, monitored movement of inmates between facility locations, and coordinated scheduled activity changes
- Documented behavioral problems and incidents following state laws and guidelines
- Moderated arguments while remaining empathetic and results-oriented; intervened and resolved conflict as needed to avoid escalation
- Conducted searches for restricted items and substances to ensure compliance; enforced other institutional policies to reduce infractions
Property Maintenance Technician
Windwood Place Apartments
Buffalo, NY
03.2016 - 10.2018
- Completed all maintenance service requests as assigned
- Diagnosed problems with building systems and equipment (e.g. HVAC, electrical, plumbing)
- Maintained equipment logs in accordance with safety standards
- Conducted audits to identify and report on building maintenance needs in various buildings and facilities
- Performed skilled plumbing, electrical, carpentry, concrete and HVAC work as needed during remodels and service requests
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Seasonal Laborer
Grassman Landscaping
Eden, NY
06.2014 - 08.2016
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Utilized wheelbarrows, shovels and other tools to move concrete for curbing installation.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Performed planting, watering, mulching, and edging of lawns.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Education
Associates - Business Administration
Erie Community College
Hamburg, NY01.2016
Skills
- Attention to detail
- Material handling
- Repetitive work
- Truck loading and unloading
- Job site organization
- Power tool proficiency
- Concrete work
- Willingness to learn
- Equipment operation
- Safe vehicle operation
- Residential and commercial construction
- Facilities maintenance
Timeline
Human Resources Associate
Research Foundation for SUNY
05.2024 - Current
Insurance Agent
Allegiance Portfolio Services
10.2023 - 05.2024
Sales and Leasing Consultant
West Herr Automotive Group
06.2021 - 10.2023
Correctional Officer
New York State Department of Corrections
11.2018 - 05.2021
Property Maintenance Technician
Windwood Place Apartments
03.2016 - 10.2018
Seasonal Laborer
Grassman Landscaping
06.2014 - 08.2016
Associates - Business Administration
Erie Community College