Kyle Genovese
Hamburg,NY
Summary
Experienced laborer with a strong background in construction, maintenance, and repair tasks. Ready to leverage valuable skills in a new role. Demonstrated ability to effectively manage diverse physical tasks and consistently achieve high-quality results. Recognized as a reliable and adaptable team player who thrives in dynamic and challenging work environments.
Overview
11
11
years of professional experience
Work History
Human Resources Associate
Research Foundation for SUNY
05.2024 - Current
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Researched payroll, COBRA, disability and FMLA issues.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
Insurance Agent
Allegiance Portfolio Services
10.2023 - 05.2024
- Developed and implemented winning marketing strategies to compete in an ever changing, dynamic and aggressive financial services industry
- Builds positive customer relationships through networking opportunities as well as leveraging a customer relationship management system (CRM) to manage leads, track interactions, and optimize follow-up strategies
- Generated new business and developed a book of business by identifying new opportunities and nourishing existing client relationships
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans based off of individual client needs
- Market and sell a full line of insurance and financial products, serving as a trusted adviser to individuals and businesses
- Provided high quality customer service for existing clients, including claims handling and advising.
Sales and Leasing Consultant
West Herr Automotive Group
06.2021 - 10.2023
- Proficiently sells a wide range of new Nissan vehicles and used vehicles from a variety of manufacturers to meet the customer’s need using a consultative and customer-oriented sales process
- Maintains expert knowledge of automotive technical specifications, safety, and convenience features
- Arranges special orders for customers by documenting preferences, researching options and pricing, and delivering on expectations
- Builds positive customer relationships through networking opportunities as well as leveraging a customer relationship management system (CRM) to manage leads, track interactions, and optimize follow-up strategies
- Manages relationships from discovery through post-purchase and subsequent repeat purchases with a recurring and growing customer base
- Follow-up with customers post-purchase to address any concerns, ensure satisfaction, and inform customers of associated services and products such as extended coverage warranties and maintenance programs
- Collaborates closely with finance, insurance, and lien teams to streamline the sales process, financing, and aftermarket add-on sales for customers
- Exceeds customer satisfaction goals set forth by the dealership and Nissan each quarter since starting
Correctional Officer
New York State Department of Corrections
11.2018 - 05.2021
- Supervised inmate activities in controlled settings, monitored movement of inmates between facility locations, and coordinated scheduled activity changes
- Documented behavioral problems and incidents following state laws and guidelines
- Moderated arguments while remaining empathetic and results-oriented; intervened and resolved conflict as needed to avoid escalation
- Conducted searches for restricted items and substances to ensure compliance; enforced other institutional policies to reduce infractions
Property Maintenance Technician
Windwood Place Apartments
03.2016 - 10.2018
- Completed all maintenance service requests as assigned
- Diagnosed problems with building systems and equipment (e.g. HVAC, electrical, plumbing)
- Maintained equipment logs in accordance with safety standards
- Conducted audits to identify and report on building maintenance needs in various buildings and facilities
- Performed skilled plumbing, electrical, carpentry, concrete and HVAC work as needed during remodels and service requests
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Seasonal Laborer
Grassman Landscaping
06.2014 - 08.2016
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
- Utilized wheelbarrows, shovels and other tools to move concrete for curbing installation.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Performed planting, watering, mulching, and edging of lawns.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Education
Associates - Business Administration
Erie Community College
Hamburg, NY01.2016
Skills
- Attention to detail
- Material handling
- Repetitive work
- Truck loading and unloading
- Job site organization
- Power tool proficiency
- Concrete work
- Willingness to learn
- Equipment operation
- Safe vehicle operation
- Residential and commercial construction
- Facilities maintenance
Timeline
Human Resources Associate
Research Foundation for SUNY
05.2024 - Current
Insurance Agent
Allegiance Portfolio Services
10.2023 - 05.2024
Sales and Leasing Consultant
West Herr Automotive Group
06.2021 - 10.2023
Correctional Officer
New York State Department of Corrections
11.2018 - 05.2021
Property Maintenance Technician
Windwood Place Apartments
03.2016 - 10.2018
Seasonal Laborer
Grassman Landscaping
06.2014 - 08.2016
Associates - Business Administration
Erie Community College
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